Northern Australia Kid friendly Vacations

The apartment was very nice, but staff and services were poor. The WiFi was so unstable as to be useless resulting in daily frustration as I tried in vain to handle email, make arrangements, and so on. Parking was available in front of our building initially, but then suddenly not. One evening I drove around for 30 minutes finally got a spot on the far side of the resort after someone left. When I complained about the WiFi, they first acted surprised, then worked with me to log in and finally admitted it was "unstable" and claimed that it was a common problem in the area, which turned out to be false as I was able to log onto WiFi everywhere we went in Trinity Beach, Cairns, and even deep in the Daintree Rainforest. He said he would text me the password for their Starlink service, which he said was for emergencies and such, but never did. The last day we were there they blocked the parking in front of our building to designate 2 of the 6 parking spaces for staff only, leaving 4 for the 6 units. So much for putting the customer first. The gym was pitiful; a tiny dark room with one treadmill, one elliptical, one bike machine, and some sort of combo strength machine. The resort property is small, dense, and surrounded by many other private residences a cramped and confusing layout with a tiny pool.

A wonderful property in Cairns!

Not helpful at all no support for the customer

The staff were amazing and greatly assisted my disabled mum at the property. Highly recommend a stay at the Pacific Pines.

The suite was nice and had a great ocean view. Good location with heaps of shops and restaurants in close proximity. Maybe just make the listings on expedia a bit more clear regarding whether or not the rooms come with house keeping services.

The staff were amazing and greatly assisted my disabled mum at the property. Highly recommend a stay at the Pacific Pines.

The apartment was very nice, but staff and services were poor. The WiFi was so unstable as to be useless resulting in daily frustration as I tried in vain to handle email, make arrangements, and so on. Parking was available in front of our building initially, but then suddenly not. One evening I drove around for 30 minutes finally got a spot on the far side of the resort after someone left. When I complained about the WiFi, they first acted surprised, then worked with me to log in and finally admitted it was "unstable" and claimed that it was a common problem in the area, which turned out to be false as I was able to log onto WiFi everywhere we went in Trinity Beach, Cairns, and even deep in the Daintree Rainforest. He said he would text me the password for their Starlink service, which he said was for emergencies and such, but never did. The last day we were there they blocked the parking in front of our building to designate 2 of the 6 parking spaces for staff only, leaving 4 for the 6 units. So much for putting the customer first. The gym was pitiful; a tiny dark room with one treadmill, one elliptical, one bike machine, and some sort of combo strength machine. The resort property is small, dense, and surrounded by many other private residences a cramped and confusing layout with a tiny pool.

A wonderful property in Cairns!

The staff were amazing and greatly assisted my disabled mum at the property. Highly recommend a stay at the Pacific Pines.

A wonderful property in Cairns!