Outer Boroughs Kid friendly Vacations

Fine for an unexpected airport delay. Shuttle service was on time and very nice drivers. Very long line for check in and slow. Rooms were fine but could hear a lot of hallway noise. Easy no contact check out.

Front desk was very receptive and polite. The rooms A/C did not work very well which was unfortunate as was a hot and muggy day. Also, the pool needs better security as there was a big fist fight that led to the lobby and to the street (non guests). At that point we left. Maybe only have pool for paying hotel guests.... If that didn't happen, overall would have been a nice experience.

Conveniently located close to Barclays Center. Clean and comfortable.

This is my 3rd time staying at this hotel because I have relatives in the area. I love the quirky decor, spacious rooms, and amenities like a water boiler and coffee maker in the room, and the bathrooms are well-equipped and new. It's also super easy to park in this neighborhood. The only thing I don't like about this hotel is that, depending on who is staffing the front desk, if you arrive early, they will try to charge you $75 to check in early, which happened to us on 4th of July when we arrived at 1 pm and were told that, if we wanted to check in then and NOT at 3 pm, we would have to pay the surcharge. That seems like a pretty silly rule since clearly the room was already cleaned and it was only a couple of hours early, especially since we're repeat customers. It was off putting enough that I might consider going to another hotel, since I've never had another place do that. Having said that, everything else about the hotel is great.

A great place to stay on Smith Street. In season the prices are ridiculous, but if you can get a room off-season, the pricing approach is reasonable.

This is my 3rd time staying at this hotel because I have relatives in the area. I love the quirky decor, spacious rooms, and amenities like a water boiler and coffee maker in the room, and the bathrooms are well-equipped and new. It's also super easy to park in this neighborhood. The only thing I don't like about this hotel is that, depending on who is staffing the front desk, if you arrive early, they will try to charge you $75 to check in early, which happened to us on 4th of July when we arrived at 1 pm and were told that, if we wanted to check in then and NOT at 3 pm, we would have to pay the surcharge. That seems like a pretty silly rule since clearly the room was already cleaned and it was only a couple of hours early, especially since we're repeat customers. It was off putting enough that I might consider going to another hotel, since I've never had another place do that. Having said that, everything else about the hotel is great.

Front desk was very receptive and polite. The rooms A/C did not work very well which was unfortunate as was a hot and muggy day. Also, the pool needs better security as there was a big fist fight that led to the lobby and to the street (non guests). At that point we left. Maybe only have pool for paying hotel guests.... If that didn't happen, overall would have been a nice experience.

Conveniently located close to Barclays Center. Clean and comfortable.

This is my 3rd time staying at this hotel because I have relatives in the area. I love the quirky decor, spacious rooms, and amenities like a water boiler and coffee maker in the room, and the bathrooms are well-equipped and new. It's also super easy to park in this neighborhood. The only thing I don't like about this hotel is that, depending on who is staffing the front desk, if you arrive early, they will try to charge you $75 to check in early, which happened to us on 4th of July when we arrived at 1 pm and were told that, if we wanted to check in then and NOT at 3 pm, we would have to pay the surcharge. That seems like a pretty silly rule since clearly the room was already cleaned and it was only a couple of hours early, especially since we're repeat customers. It was off putting enough that I might consider going to another hotel, since I've never had another place do that. Having said that, everything else about the hotel is great.

Property was a little dated, the room was a bit noisy. However, the shower was invigorating and the water temperature was hot. Bedding was comfortable. I was put off by the 50 parking fee, which I did know existed until the parking attendant Manager informed me.