Sully Kid friendly Vacations

Good location, friendly staff, great breakfast, clean and quiet rooms, best sleep in a week

Beautiful property, great location and wonderful staff.

Great property, great location and great bar

Room was spacious Friendly staff

I chose this hotel because it was close to Blues Alley and I was celebrating a birthday. This is a beautiful hotel in a great location. Most of the staff was warm. Front desk was friendly and helpful. I wish I was told that Alex speakeasy stopped serving dinner at 1130 when I made my reservation through the front desk. The valet guys were great and helpful. The hidden fees… whew 2 credit processings fees, taxes on top of taxes fees, destination fee and destination taxes . The rooftop bar was a little overrated, service was a little cold. Maybe that’s the culture of the town. Cute but crowded so make reservations. I would go back.

It was very clean and in a great location for tourism

Great property, great location and great bar

I was disappointed with the lack of communication during check-in. I arrived at 2:58 PM and was told my room wasn’t ready, which I understood since check-in was at 4 PM. I returned promptly at 4, expecting my room to be available, but was told by a front desk agent that it still wasn’t ready. She said she would contact housekeeping and update me, but no follow-up ever came — despite me explaining I had an important meeting to prepare for. I waited patiently in the lobby for over an hour, watching other guests check in and receive their room keys immediately. Eventually, I approached a different staff member, Brandon, who checked me in right away and was extremely apologetic. He remained helpful and professional throughout the rest of my stay. What disappointed me most was the lack of acknowledgment or apology from the original agent — she walked past me later without a word. It was clear we had been forgotten. Brandon’s excellent customer service was the saving grace of this experience. Without his help, my overall impression of the stay would have been very negative. However, due to the check-in delay and the impact it had on my schedule, I’m unsure if I’d return. Communication and accountability are critical in hospitality, and unfortunately, those were lacking at a crucial moment.