トロント島でのゴルフ旅行

2日目に清掃が入るはずが、掃除に来るのが遅すぎて、3日目になってしまった。 タオルの補充だけはしてもらえたので、まずまず。

グッド

staff and property here are excellent

部屋に備え付けの飲み物を飲んでないのに、飲んだ事になっていて、不正な請求を受けた。返金の対応も悪い。

I brought my son to Toronto to watch the Yankees beat the Jays as a middle school graduation present. Unfortunately for us we did not see the Yankees win but the hotel was a huge win for us! Upon entering you are greeted by friendly staff and a relaxing aroma that really set the tone for our entire stay. Our room was wonderful. The older I get the less I handle traveling well because I find rooms to be dirty & very uncomfortable, I am the person who will typically clean the room myself upon arrival and I always stay at 4+ star hotels. As soon as I entered the room, everything just felt, looked & smelled clean. I had zero urge to clean (except the remote, which is a habit I will keep). The bed and pillows not only looked inviting, they were! Not too hard, not too soft for my aging body! There were eco-friendly elements everywhere, different woods sourced locally and the water on the entire property was filtered! Room service was very accommodating, one night we did not realize the time and ordered 3 minutes before closing. The gentleman was so kind, got our order to us and even remembered us the next time we ordered! Amazing! So many little things made this property worth every penny but I think what made it even more special was the little note and special treat they left for my son, congratulating him on his graduation! In this world today who does that?! They do! Highly recommend

部屋に備え付けの飲み物を飲んでないのに、飲んだ事になっていて、不正な請求を受けた。返金の対応も悪い。

駅から近いのがありがたかった。清潔感のある豪華なホテル。フロントのかたも、親切だった。美術館が近いのも、少し歩けば周りのカフェが多いのも良かった。

夜中の0時までホールでパーティーがあっていて、その音楽とわいわいがやがやする声がうるさくて眠れなかった。このホテルではよく結婚式が行われているようで、ゆっくり休みたい人には適さないホテルだと思う。

廊下やロビーなど結構細かいゴミが落ちていて、ｼｰﾂも前の利用者の髪の毛などが落ちていて掃除が行き届いていないと感じたものの、空港からの距離や送迎なども加味して、評価は普通。

素晴らしいスタッフ