Isla Contoy Beach Vacations

Older building. Needs updating.

Very nice property. People very kind. Food excellent. Without hesitation my next trip to Cancun I will stay at Pyramid Hotel

Nice hotel staff was friendly. Near shopping and many other.

Staff was great as usual. Buffet food very average but most of the specialty restaurants were very good.

The Wyndham Grand is a great place that we love to visit. The staff are amazing and the reason why we always return back there.

Loved absolutely everything! From the moment we arrived we were welcomed by the bell staff and check-in staff. We were given a rundown of the property - pools, restaurants, bars, etc. we were taken to our room where the bell staff showed us how everything worked. Our swim out was fantastic and we were very well taken care of. Olios was our favourite restaurant, but all were great. Hopefully we can return soon for another wonderful week.

kind staffs, room fixtures,

The Good:The resort and rooms are absolutely stunning with a true 5-star aesthetic. The property is visually beautiful and well-maintained. The Not-So-Good: Kid-Friendliness: A huge miss for parents. Pool service (food/drinks) doesn’t start until 11:00 AM. We were there by 9:00 AM, and by the time food arrived, the kids were hangry. Even towels and water are DIY until 11:00 AM. Dining: Food quality was "meh" at best. On the all-inclusive plan, drinks were watered down, though tipping generously helped. Arrival Logistics: Check-in was slow and frustrating; staff seemed indifferent to restless kids after a long flight. Transfers: The paid "private" airport transfer was disappointing. It functioned like a shuttle rather than an assigned driver, leading to more unnecessary waiting. Verdict: Beautiful resort, but the service logistics and rigid hours made it difficult for families with young children

I would absolutely recommend this resort !! Everything was great ! Staff was very helpful , room was clean and well stocked. A wonderful experience.

Older building. Needs updating.

Nice hotel staff was friendly. Near shopping and many other.

The room was fairly clean, the shower was a little dirty and the sink kept clogging. The electricity was also not working well so some of the lights would not turn on and the outlets would not work at times.

The hotel is beautiful, we loved utilizing the pool / hot tub. The staff, Emmanuel, was the best, he showed hospitality from greeting us with drinks, taking our suitcases, giving us recommendations, hailing a cab and trying to translate for us. The staff were amazing and the service was impeccable. The room was divine with space and layout. Overall, would highly recommend for a stay. The only downfall was it was a lot of seaweeds on the beach.

Older building. Needs updating.