Isle of Sheppey Beach Vacations

Room great, staff lovely.

Beaverbrook is beautiful. But service (despite plenty of staff) is simply too inconsistent/ poorly trained for the price. Examples include a waitress in the deli being harsh with our 4 year old for sitting in her knees to reach the table, being told to wait 2 minutes for our table but being forgotten for 20 minutes, a room which was much too hot (an resulted in an uncomfortable night) despite having asked for it to be turned down (and told that it had) and promises of things being sorted which weren’t. All left a slightly sour taste.

Relaxing stay, nice room with sea view. Generous choice of tea and coffee facilities in our room. Polite and helpful staff

The staff are lovely and I really like the ambience

Relaxing stay, nice room with sea view. Generous choice of tea and coffee facilities in our room. Polite and helpful staff

Beaverbrook is beautiful. But service (despite plenty of staff) is simply too inconsistent/ poorly trained for the price. Examples include a waitress in the deli being harsh with our 4 year old for sitting in her knees to reach the table, being told to wait 2 minutes for our table but being forgotten for 20 minutes, a room which was much too hot (an resulted in an uncomfortable night) despite having asked for it to be turned down (and told that it had) and promises of things being sorted which weren’t. All left a slightly sour taste.

The staff are lovely and I really like the ambience

I felt the chicken for my evening meal felt uncooked but I still ate and didn't get unwell lack flavor as well. The sausage on breakfast felt uncooked as well. Hotel rooms are dated but the staff are fantastic.

Beaverbrook is beautiful. But service (despite plenty of staff) is simply too inconsistent/ poorly trained for the price. Examples include a waitress in the deli being harsh with our 4 year old for sitting in her knees to reach the table, being told to wait 2 minutes for our table but being forgotten for 20 minutes, a room which was much too hot (an resulted in an uncomfortable night) despite having asked for it to be turned down (and told that it had) and promises of things being sorted which weren’t. All left a slightly sour taste.

Given the price, you get outstanding customer service, I stayed in a huge bedroom, lots of toiletries, tea, coffee etc, bedding changed and is clean, nothing was too much work for the amazing staff that were super polite and professional. You can pay double their price and get none of the above mentioned at soo many mid - level hotels