Chicago Beach Vacations

Great location, nice property, extremely slow breakfast at in house restaurant Toro. Didn’t appreciate paying an “urban experience fee” with associated taxes.

Conveniently located, cute bars and restaurants nearby and within walking distance of a tour bus stop. The room was clean, comfortable beds and the staff was pleasant.

Everything was clean and the bed and sofa were so comfortable. Everyone was friendly and helpful. The food was delicious, to my girlfriend didn’t enjoy her Caesar chicken wrap (had bones in it).

Really good spot and location. Staff was super helpful and nice.

Bathrooms need some updating.

Beautiful and in walking distance to so many shops and cafes! We had a great stay.

We’ve stayed at some really nice hotels so keeping that in mind, we had high expectations for this being our first Ritz Carlton stay and it just fell really flat. The front desk staff were nice enough but nothing overly warm or anything that separated it from any other hotel. The room was clean but again pretty average. The bed was very comfortable but the pillows which are down or down alternative had such a low fill power, they were just awful. The most disappointing part of the stay was by far the room service. Our bill totaled nearly $300 which we’re happy to spend if it’s good but the chicken wings which are advertised as “crispy” couldn’t have been further from —extremely rubbery. My husband described his waygu steak “like eating a car tire” (never experienced waygu that bad before.) The cocktail sauce for the shrimp cocktail had zero horseradish. Just a very odd experience overall and it was enough to not order room service again for the remainder of our stay. The spa was also very …average. My husband said his massage was actually pretty good but mine was nothing at all out of the ordinary… probably one of the lowest ranking I’ve received honestly. The staff at the spa desk and in the locker room though were probably the best part of our whole experience — very friendly, helpful and accommodating. All in all, it wasn’t a terrible stay here but it wasn’t great either. Location is solid but I’d save some money and stay elsewhere to get better food and pillows.

Clean room, very nice staff, small gym but got the job done

Everything was great! Would definitely stay again…really wish their were microwaves in the room or at the very least, one for guests in the lobby!

we must have came on a bad weekend cause it seemed like everyone was in a bad mood but Gary! The hotel was overall nice shower had mutiple cracks on floor. Ac did work first so we had to switch rooms! Again overall an okay experience.