Southeastern United States All inclusive Vacations

Our stay was average, but several issues kept it from being great. Some fees were not clearly communicated in advance — particularly the additional charge for the water park, which we assumed was included in the room rate. The WiFi was unreliable throughout our stay, and the phone in our room was disconnected (actually ripped from the wall), making it difficult to reach staff when needed. The resort fee did not include anything exceptional at all. Service at the restaurant was also slower and less attentive than expected. On a positive note, the property itself has nice potential, and the amenities could make for an enjoyable visit if better maintained and communicated. Improving transparency about fees, ensuring all in-room features are functional, and enhancing staff attentiveness would go a long way in improving the overall guest experience.

Everything was great. The place is beautiful peaceful BIG. We will definitely be booking there next year again.

The tv did not work and no one came to fix it. They only gave me two days of resort fee back for the five days without tv! Very expensive! Will never return

Clean , staff housekeeping excellent

clean room, nice resort with covered atrium with assorted plants and waterfalls and fountains

The property is beautiful and most of the staff were kind and attentive, but several issues took away from the experience. At check-in, we were told we could self-park across the street with in-and-out access. When we returned later, that was not the case, leaving us no choice but to pay $70 per day for valet. It would have been helpful to know that upfront. There was constant nickel and diming. Beach umbrellas were $30, even though they were already set up and had to be removed if not used. Guests were not allowed to sit in beach chairs before 9am. The hot tub was closed, other pools were roped off and sitting unused, and the pools that were open were freezing cold. Our room was nice but not properly cleaned. There were loose peanut M&Ms scattered on the floor in the corner, which was concerning. When I paid cash for a beach drink, gratuity was included but my change was kept without asking. We were also chased down in the lobby over a meal charge that turned out to be staff error, which felt uncomfortable and accusatory. Watching guests be moved for a three-day photo shoot was also distasteful. Overall, the high costs, miscommunication, and unavailable amenities made it hard to feel the stay justified the price.

The tv did not work and no one came to fix it. They only gave me two days of resort fee back for the five days without tv! Very expensive! Will never return

Clean , staff housekeeping excellent

The tv did not work and no one came to fix it. They only gave me two days of resort fee back for the five days without tv! Very expensive! Will never return

The property is beautiful and most of the staff were kind and attentive, but several issues took away from the experience. At check-in, we were told we could self-park across the street with in-and-out access. When we returned later, that was not the case, leaving us no choice but to pay $70 per day for valet. It would have been helpful to know that upfront. There was constant nickel and diming. Beach umbrellas were $30, even though they were already set up and had to be removed if not used. Guests were not allowed to sit in beach chairs before 9am. The hot tub was closed, other pools were roped off and sitting unused, and the pools that were open were freezing cold. Our room was nice but not properly cleaned. There were loose peanut M&Ms scattered on the floor in the corner, which was concerning. When I paid cash for a beach drink, gratuity was included but my change was kept without asking. We were also chased down in the lobby over a meal charge that turned out to be staff error, which felt uncomfortable and accusatory. Watching guests be moved for a three-day photo shoot was also distasteful. Overall, the high costs, miscommunication, and unavailable amenities made it hard to feel the stay justified the price.