United States of America All inclusive Vacations

Very friendly front desk, valet and concierge staff. Concierge was very informative and helpful. They made our stay comfortable and enjoyable. Provided lots of options and suggestions for local spots and things to do specific to our needs. Also helped book a cruise through them. Very clean room, amazing location.

Clean resort. Very friendly and helpful staff. Great pools and full spa. Will definitely visit again.

Property was clean, staff friendly/attentive, and pool had plenty of seating.

Very nice hotel, but be wary. They charged extra destination fees that were not included in the Expedia price. This directly goes against the new rules set out in 2024 by the Federal Trade Commission. You can see the details of those new rules here. https://www.ftc.gov/news-events/news/press-releases/2024/12/federal-trade-commission-announces-bipartisan-rule-banning-junk-ticket-hotel-fees As an attorney, I will be taking my business elsewhere next time I must travel to Boston. Honesty is something I value in hotels and it is disappointing that this hotel does not feel the same way.

Clean room but smelly bathroom.

Property was clean, staff friendly/attentive, and pool had plenty of seating.

Clean room but smelly bathroom.

The Palace tower was beautiful. Our room had a great layout and beautiful esthetic. Views are scenic no matter which direction the room faces. Breakfast buffet was delicious and bonus was that the kids under 12 had free breakfast if they were accompanied by an adult. Pools were large and the kids enjoyed the water slides. Loved walking around the property and exploring the landscape/sights, dolphins, ponds with sea creatures, getting a Dole Whip, etc. The only unfortunate part was that we were only visiting the resort for one night so did not have enough time to see everything. Would love to come back!

Very friendly front desk, valet and concierge staff. Concierge was very informative and helpful. They made our stay comfortable and enjoyable. Provided lots of options and suggestions for local spots and things to do specific to our needs. Also helped book a cruise through them. Very clean room, amazing location.

Plenty of parking including oversized vehicles allowed. Registration desk was helpful and friendly. Room was clean but I did found some pieces of trash, no big deal. Room bathroom was very clean. Casino was lively and with variety of restaurants. Construction continues in March 2026; looks like the pool area is being worked on.

Very friendly front desk, valet and concierge staff. Concierge was very informative and helpful. They made our stay comfortable and enjoyable. Provided lots of options and suggestions for local spots and things to do specific to our needs. Also helped book a cruise through them. Very clean room, amazing location.

Shower water was scolding hot at the coolest. We were unable to shower. Management sent maintenance to fix the issue but unfortunately we were on a tight schedule and missed the morning shower. They refunded a whopping $50, which was disappointing.