East Coast All inclusive Vacations

Needed updating bad. Staff was great. Paths in resort need to be lighted more to get around. I wanted more action around resort (more people). Buffet was ok other restaurant s were much better but only one open at a time along with buffet every night.

Overall the experience at the hard rock was great . The only thing I would have them change is to tone down the aggressive staff trying to sale things. We are there to relax not be trampled by sale reps from the legendary service club and deal with attitudes because you say no to buying vacation packages.

This resort is the true definition of all-inclusive indulgence. From six diverse restaurants serving world-class cuisine to four stylish bars (not to mention the dreamy swim-up options), every detail was designed for pure enjoyment. The staff went above and beyond with genuine warmth and impeccable service, making the stay unforgettable. Without a doubt, this is a destination I’ll be returning to.

The buffet is very good with a lot of variety but as it is the same experience every day it is very boring they should have a menu different every day

Overall the hotel is great especially the ambar being next to the beach and the pool. The food was good at the restaurants, some better than others. My issues were more with customer service. We asked for umbrellas during a day of pouring rain and it too three times of asking and calling to finally get one. We were also supposed to get a free bottle of wine with our room that never happened after asking multiple times about it. And lastly I went to pay my bill and the staff did not inform me that there was a USD tax when choosing the USD option for a credit card that was 10%! I thought I was overcharged but they basically said they can’t do anything since I didn’t hit the Dominican currency that was only 2% after I already paid so I got duped another $50 with my bill because I was basically told to just run my card without currency explained. I would come back I just wish the communication was better with requests and the front desk.

Randy was excellent, quick response for everything. Helped plan an amazing room set up for my girlfriend’s birthday. Everybody was excellent

Overall the experience at the hard rock was great . The only thing I would have them change is to tone down the aggressive staff trying to sale things. We are there to relax not be trampled by sale reps from the legendary service club and deal with attitudes because you say no to buying vacation packages.

The staff is excellent, food is amazing, everything is super clean. The club just need more Dominican music but everything is a 5 star