Great Ocean Road All inclusive Vacations

Of all our experiences of hotels this one was the best. You will not find a more helpful and professional set.of staff.

The majority of the units were booked by a large group who proceeded to have a party until 4 am in the morning. The manager was not easy to get in contact with. They explained they weren’t aware that this was a large group booking as they had all been booked individually online. That’s fair enough. I understand they can’t control the actions of guests. And while I appreciated their apology for a horrendous night of no sleep and obscene behaviour, the manager made no attempt to rectify the situation. For example simply offering a return night, even at a non-peak time when the apartment would otherwise be empty, would’ve been appreciated. Unless you’re going for a party, I certainly wouldn’t recommend staying.

First impressions count: The main hotel entrance is located across from the Crown MultiLevel Car park on the side of a freeway underpass that literally makes you feel unsafe: Abandoned shopping carts, broken glass, graffiti, unidentifiable fluids on the ground that you have to drag your suitcase through. Once inside the hotel there are stairs and no-one around to help you with your suitcase. At the time of my check in there was a noisy function in the small lobby and I had to literally shout to get my check in information across. The rooms are good in layout, industrial style with bare concrete ceilings. One pair of slippers only. The carpet feels dirty and room service didn’t even bother hanging up the robes, they were just thrown onto the bed. Milk in the fridge was expired by a month. The breakfast was good but fairly limited, excellent in duration though - until 12pm. The pool area looks great. Staff was friendly. Overall - would I stay here again? Absolutely not, just because of the entrance situation. Who wants to stay in a five star hotel where the approach feels like you are in a dangerous and unsanitary area?

The majority of the units were booked by a large group who proceeded to have a party until 4 am in the morning. The manager was not easy to get in contact with. They explained they weren’t aware that this was a large group booking as they had all been booked individually online. That’s fair enough. I understand they can’t control the actions of guests. And while I appreciated their apology for a horrendous night of no sleep and obscene behaviour, the manager made no attempt to rectify the situation. For example simply offering a return night, even at a non-peak time when the apartment would otherwise be empty, would’ve been appreciated. Unless you’re going for a party, I certainly wouldn’t recommend staying.

Very comfortable