カラモスでのオールインクルーシブの旅行

空港シャトルサービスは現在位置も確認できて便利であった。フロントの対応が冷たく、荷物を預けても、スペースに置いておけとのことで、他人が持って行っても分からないような状態であった。

客室は清潔でスタッフも全員親切でした。連泊したのですが毎回新しいお水いただけたり、年明けのタイミングではループトップバーが本来空いてないにも関わらず空けてくれました。そしてスパークリングワインもサービスで出してくれて最高の年末年始でした。またアテネに来る機会があれば必ず利用したいです。

The property is in a great location and the hotel is very nice- total boutique. The advertised room type said partial sea view- this was not true unfortunately. It faced tons of trees with no view of the bay or Mediterranean. We also were celebrating a special occasion and made the team aware in my original booking and multiple communications leading up to arrival. We didn’t get any awareness or any amenities for our special time. Finally we were supposed to get a welcome drink as part of our booking - that didn’t happen either. But again location was great, made-to-order breakfast was very good, staff was nice - just know very boutique hotel with only 11 rooms. If you don’t get the top floor presidential you probably won’t have any view of ocean - full or partial :(

Location was very nice. Staff was kind and friendly.

The property is in a great location and the hotel is very nice- total boutique. The advertised room type said partial sea view- this was not true unfortunately. It faced tons of trees with no view of the bay or Mediterranean. We also were celebrating a special occasion and made the team aware in my original booking and multiple communications leading up to arrival. We didn’t get any awareness or any amenities for our special time. Finally we were supposed to get a welcome drink as part of our booking - that didn’t happen either. But again location was great, made-to-order breakfast was very good, staff was nice - just know very boutique hotel with only 11 rooms. If you don’t get the top floor presidential you probably won’t have any view of ocean - full or partial :(

さすがマリオットというサービスで安心して宿泊できました。朝食も豊富な種類あり、元気がでます。ただ、時間帯によっては混雑もあるようです。部屋に備え付けのお水が毎日補充されるとなお良いと思います。

立地がよく、朝食もおいしかった。

スタッフのかたがたのおもてなし、サービス精神がとてもよかったです。ロケーションも最高で、空港にも港にも近く便利です(モナスティラキ駅からはラットな道で徒歩5分程度)。部屋も清潔でミニキッチンがあり便利でした。屋上のバーから見れるアクロポリスの神殿も遮るものがなく最高ですを 一方で、サブベッドが固すぎたり、シャワーが構造上浴びにくかったり(かなり注意しても水がシャワーブースからでてしまう)、食事が簡素だったり、ハンガーやクローゼットのスペースが少なかったり、アテネの都心のホテルにしてはよいのかもそれないのですが、サントリーニ島のリゾートホテルからくると少し物足りない部分があったりはしました。

Fizemos uma reserva para 2 noites em um quarto com cama King e baseados nas fotos. Além disso havia descrição de um spa com sauna, que jamais nos foi apresentado. Ao chegarmos, à 1:30 da madrugada, nos colocaram num quarto com duas camas de solteiro e roupas de cama de solteiro. Explicamos que não condizia com nossa reserva mas a recepcionista disse que não tinha disponibilidade de outro quarto. Imediatamente entrei em contato com a plataforma (hotels.com) e expliquei a situação. Pedi que então resolvessem a situação trocando o quarto ja que no quarto onde estávamos não cabia uma cama King(pode-se ver pela foto). Horas depois, pela manhã, falamos com o funcionário que estava na recepção, e ele nos informou que não havia quartos disponíveis e disse que poderia colocar outra cama, mas que não seria King pois não cabia no quarto (o que foi obvio desde o momento em que chegamos). Voltei a falar no chat da hotels.com pedindo o estorno da segunda noite já que era nossa última noite (em uma viagem comemorativa de 10 anos de casamento) e pedimos novamente ao funcionário do Glyfada Hotel para falar com um superior, quando nos foi informado que nao tinha nenhum gerente pois era domingo.Fizemos checkout e saímos com toda a bagagem para outro hotel, reservado pela Hotels.com mesmo,provando que não tínhamos tido nosso problema resolvido.Em nenhum um momento após nosso checkout o hotel entrou em contato, para explicar ou se desculpar pelo ocorrido.ZERO ATENCAO COM O CLIENTE! NAO recomendo!

客室は清潔でスタッフも全員親切でした。連泊したのですが毎回新しいお水いただけたり、年明けのタイミングではループトップバーが本来空いてないにも関わらず空けてくれました。そしてスパークリングワインもサービスで出してくれて最高の年末年始でした。またアテネに来る機会があれば必ず利用したいです。

立地がよく、朝食もおいしかった。