Southern Indiana All inclusive Vacations

We traveled here for business and were initially scheduled to stay just two nights at this beautiful hotel, but we ended up extending our stay to six days! 😁 The front desk staff was professional and highly accommodating. Additionally, the housekeeping team was absolutely amazing—everyone made me feel so comfortable. Highly recommended!

The king suite was perfect for two adults and two children on pullout sofa. Very Comfortable,Clean and spacious. The pool is smaller but has a great seating area. We took advantage of evening snacks and breakfast with made to order omelets. Building is beautiful It was a great visit

Stayed there for thunder and it was so pleasant! Quiet and comfortable. All staff was very helpful and the cleanliness of the entire hotel was amazing!

We absolutely love this property! This is our 2nd visit. Great location. Beautiful hotel that you really don’t have to leave. Staff is wonderful and accommodating. My rating is more towards the guests that were there on this visit and how everything was handled by the staff. The first day was wonderful but the days following were not pleasant at all. There was lots of teenagers running everywhere(we were told volleyball tournament). Felt more like a spring break hotel than a luxury one. By the end of our visit, the hotel was trashed and it was nearly impossible to valet or even get a drink in a normal time frame. We waited no less than 30 minutes for each service. We also did not receive room service even though we were away from our room all day. I had to track the lady down in the hallway to get towels for the night. I don’t believe the staff was prepared to handle this crowd! Also, the pool was so packed with kids and the hotel itself was very loud. At one point, my purse was searched entering the pool area. When I questioned the search, I was told no outside food or drinks were allowed. Fine, none on me, But we saw multiple people with their own food and drinks so wasn’t sure what that was about honestly. Let me add that I have 6 children myself so I have no problem with kids. This was an adult trip and a heads up would’ve been nice or even better preparation by the staff to accommodate all guests. Beware when booking about the events in the area. Lesson learned.

There are NO STAFF ON SITE. I was on tour, which means we often check in after midnight, after a show. It terrified me to arrive at the hotel to find that I needed a security code to gain entrance, a code that was buried deep within several looooong messages from the hotel. At 3am, I am standing outside on an empty street, with no eye witnesses with thousands of dollars of gear, stressed because I couldn't find the check-in code. I messaged customer service and NEVER heard back until they messaged to remind me of checkout details. It took me 20 minutes to figure out how to check in. And I had to be up at 9am for a radio show. When I asked for a partial refund, I was offered a discount on a future stay. Since I am rarely in Louisville, I insisted on the refund. Customer service said they would look into it and never got back to me. Don't stay here if you value timely, responsive communication from the hotel. Plus the floors are uneven. Lots of soft spots that feel like you could fall through to another world.