Dallas-Fort Worth Metroplex DFW All inclusive Vacations

Love this place.. comfortable clean and excellent service

We did enjoy our stay! We ran into a couple of challenges which I'll list below: 1)When checking in... the valet told us the cost to valet and when I asked about other parking, he told us about the areas around the hotel but I noted they were already full. He didn't have any other recommendations. When I got in to the desk to check in, they had other parking options and gave us a pass to put on our dash. I felt the valet should have been aware of that. 2) When we got to our room, the TV wasn't working appropriately. The picture was very dim and purple. It was Super Bowl weekend and we were planning on watching from our room. When we brought the issue to attention of the staff, they said that most of their TVs were not working and were going to be replaced soon. I explained that would have been helpful to know when making our reservation. They did try to make it right by compensating us for the issue. 3) The area rug in our room was filthy. It may have been vacuumed, but it was dirty. 4) The last thing I will mention is the shower is unsafe. There is a bit of a slope and if you have soap on you, you could slip and fall. I will say that the staff we dealt with (with exception of valet) were exceptional! Very attentive and kind! Those that I recall their names were Erika, Juan, Gina! We are grateful for them! Although we had a few issues... the hotel is currently going thru renovations and it is a unique, beautiful place! I would encourage others to check it out!

Good location, very kind and efficient staff, nice room and it’s size. Good amenities, coffee

Clean room great location

The room was extremely well maintained and staff was very friendly. The views from the 49th floor is an experience everyone should have. The stay is procedural but once I paid close attention it became easy as pie.

Love this place.. comfortable clean and excellent service

We did enjoy our stay! We ran into a couple of challenges which I'll list below: 1)When checking in... the valet told us the cost to valet and when I asked about other parking, he told us about the areas around the hotel but I noted they were already full. He didn't have any other recommendations. When I got in to the desk to check in, they had other parking options and gave us a pass to put on our dash. I felt the valet should have been aware of that. 2) When we got to our room, the TV wasn't working appropriately. The picture was very dim and purple. It was Super Bowl weekend and we were planning on watching from our room. When we brought the issue to attention of the staff, they said that most of their TVs were not working and were going to be replaced soon. I explained that would have been helpful to know when making our reservation. They did try to make it right by compensating us for the issue. 3) The area rug in our room was filthy. It may have been vacuumed, but it was dirty. 4) The last thing I will mention is the shower is unsafe. There is a bit of a slope and if you have soap on you, you could slip and fall. I will say that the staff we dealt with (with exception of valet) were exceptional! Very attentive and kind! Those that I recall their names were Erika, Juan, Gina! We are grateful for them! Although we had a few issues... the hotel is currently going thru renovations and it is a unique, beautiful place! I would encourage others to check it out!

Good location, very kind and efficient staff, nice room and it’s size. Good amenities, coffee