Northwest Side Adventure Vacations

The room itself was excellent — 9/10. The view was amazing, the bed was very comfortable, and the room was spacious and well-designed. However, for the price and for a hotel that markets itself as a 4-star property, many amenities were disappointing. First, the coffee machine in the room was very low quality, more comparable to what you would typically find at a Comfort Inn. There were also no bathrobes or hotel slippers provided, which I would expect at this price point. The lobby was surprisingly small and not particularly inviting. It felt dark and lacked the atmosphere you would expect from a higher-end hotel. The hotel only has one restaurant, and unfortunately the food quality was below average. Another disappointment was the rooftop. The hotel advertises rooftop access, but the rooftop is not actually owned or operated by the hotel. During our stay, it was closed for a private event, making it unavailable to guests. To make matters worse, on the day we checked out, the elevator was out of service, so we had to carry our luggage down the stairs ourselves. Overall, I would rate the room 9/10, but the amenities, dining, and overall hotel experience only 2/10. Because the room and view were truly outstanding, I would give the hotel an overall rating of 7/10. Without the exceptional room and view, my rating would have been significantly lower.

Convenient location and easy building to deal with. Parking was a little expensive.

Great room, professional staff, no complaints.

Room was not cleaned/ towels weren't replaced for the duration of our 3 night stay which I found rather peculiar. They also only provided 1 key for our room. I had believed it was common practice to provide 2. Other than that, the room was clean when we arrived, the bedding was comfortable, and the gym was lovely.

Everyone was so helpful and friendly Great environment. Cleaning, room service ,breakfast A+

Great room, professional staff, no complaints.

Everyone was so helpful and friendly Great environment. Cleaning, room service ,breakfast A+

Beautiful room. Well appointed. love the ambiance. Ashley Cartagena was very helpful with reservations!! Great location. Do not eat here, food is not good especially for the price. Rooftop bar view is cute but cocktails not great, I would skip them. There are dozens of cute coffee shops, bakeries, restaurants, bars & shops all steps away. would definitely stay here again.

Excellent location and good selection of breakfast

Restaurant is excellent. Breakfast is excellent. Doorman & all entrance staff are terrific & helpful. We never received the $25 food coupons as advertised. From Exxpedia??? or from Omni???

Convenient location and easy building to deal with. Parking was a little expensive.