North America Adventure Vacations

Great amenities. Excellent location. Lots of planned resort activities!

Everything was well and staff was very welcoming , the only problem I had was my room had a funky smell it smelled like vomit it felt like the carpet wasn’t properly cleaned . I would love to come back to this hotel but please make sure to properly clean the rooms and make sure their is no smell .

Breakfast vouchers are good for a continental breakfast that wouldn’t even feed a picky toddler

Our check-in experience was extremely disappointing. We arrived at 4 p.m., the hotel's published check-in time, after a long flight with five children. We had reserved two rooms nearly a month in advance, yet they were not ready upon arrival. We ended up waiting until almost 9 p.m. before our rooms were finally available. The front desk took our luggage and stored it for us while we waited, and once our rooms were assigned, they delivered our luggage directly to the rooms, which we appreciated. However, the overall communication from the front desk was poor. We were repeatedly told there was no estimated time for our rooms, leaving our family exhausted and waiting in the lobby for hours with little information. Eventually, a supervisor became involved and waived our resort fee in recognition of the significant delay. I also want to recognize the housekeeping and room service staff. They were outstanding throughout our stay. Their professionalism and hard work made a noticeable difference, and we are very grateful for their excellent service. The biggest disappointment was the front desk experience. Better communication, more proactive updates, and having rooms ready closer to the published check-in time would have greatly improved the start of our vacation. I hope Hilton reviews its check-in procedures so future guests, especially families traveling with children, do not experience the same frustration.

I loved the hotel the only thing is to parking We had to pay $16 parking everybday we were there for 8 days. We came back at night there was no parking we had to find a curb or drive around for awhile if we are paying for parking there should be enough parking spots for every guest

Fabulous modern hotel

Unfortunately this is not going to be a favorite Ritz on my list - the hotel is good for those who want to spend all their time on the beach as it is located far north on the island. The room cleaning staff didn’t replenish amnesties (vanity kit, bath soak, water, etc) daily; the menus of the restaurants offer limited selections and some dishes tasted awful. The quality of service did not match the price.

Breakfast vouchers are good for a continental breakfast that wouldn’t even feed a picky toddler

Everything was well and staff was very welcoming , the only problem I had was my room had a funky smell it smelled like vomit it felt like the carpet wasn’t properly cleaned . I would love to come back to this hotel but please make sure to properly clean the rooms and make sure their is no smell .

I loved the hotel the only thing is to parking We had to pay $16 parking everybday we were there for 8 days. We came back at night there was no parking we had to find a curb or drive around for awhile if we are paying for parking there should be enough parking spots for every guest

Good for kids but gets very packed from outside visitors using day passes for the pools.

Everything was well and staff was very welcoming , the only problem I had was my room had a funky smell it smelled like vomit it felt like the carpet wasn’t properly cleaned . I would love to come back to this hotel but please make sure to properly clean the rooms and make sure their is no smell .

Fabulous modern hotel