Malta Adventure Vacations

The hotel staff were very attentive, friendly and looked after us throughout our stay. Nothing was too much trouble. The hotel exceeded our expectation in every way. The next door building works did not deter from our enjoyment and we had minimal noise at the pool from it.

Our stay started with some challenges, but the hotel made every effort to turn things around. Check-in was delayed well past the guaranteed 3 pm time, and by 5 pm we were still waiting to get into our room. After approaching the reception multiple times, we were finally given access, though no one had contacted us directly when the room was ready. Unfortunately, the room’s cleanliness wasn’t up to standard, with hair, crumbs on the floor, and a dirty refrigerator. At this point, I returned to reception and asked if an upgrade was available, even at additional cost. To their credit, the staff handled the situation very well and moved us into a complimentary suite. They also surprised us with champagne in our room to celebrate our anniversary, which was a thoughtful touch. Although we felt that the first day was lost due to these issues, the way the hotel responded made a significant difference. From that point on, our holiday went exactly as we had planned, and we were able to relax and enjoy our stay. Overall, while the start was rocky, the service recovery and gestures from the staff left us with a positive impression.

The hotel was excellent from the minute we arrived, the staff were all very efficient and a joy to talk to, from Michael in the bar area to Joseph the concierge, And Tony welcoming us into the hotel and not forgetting Santosh, who kept our room spotlessly clean.

Staff was friendly and provided excellent hospitality.

The hotel were very helpful in meeting our needs. The room was very comfortable and clean, housekeeping staff were very diligent. All hotel staff were smiling, professional, diligent and extremely helpful. Lovely sea view and the pools were kept very clean. Would highly recommend.

The hotel staff were very attentive, friendly and looked after us throughout our stay. Nothing was too much trouble. The hotel exceeded our expectation in every way. The next door building works did not deter from our enjoyment and we had minimal noise at the pool from it.

Our stay started with some challenges, but the hotel made every effort to turn things around. Check-in was delayed well past the guaranteed 3 pm time, and by 5 pm we were still waiting to get into our room. After approaching the reception multiple times, we were finally given access, though no one had contacted us directly when the room was ready. Unfortunately, the room’s cleanliness wasn’t up to standard, with hair, crumbs on the floor, and a dirty refrigerator. At this point, I returned to reception and asked if an upgrade was available, even at additional cost. To their credit, the staff handled the situation very well and moved us into a complimentary suite. They also surprised us with champagne in our room to celebrate our anniversary, which was a thoughtful touch. Although we felt that the first day was lost due to these issues, the way the hotel responded made a significant difference. From that point on, our holiday went exactly as we had planned, and we were able to relax and enjoy our stay. Overall, while the start was rocky, the service recovery and gestures from the staff left us with a positive impression.

The hotel was excellent from the minute we arrived, the staff were all very efficient and a joy to talk to, from Michael in the bar area to Joseph the concierge, And Tony welcoming us into the hotel and not forgetting Santosh, who kept our room spotlessly clean.

The hotel was excellent from the minute we arrived, the staff were all very efficient and a joy to talk to, from Michael in the bar area to Joseph the concierge, And Tony welcoming us into the hotel and not forgetting Santosh, who kept our room spotlessly clean.

Everything was excellent! From room, staff, facilities and service!

Staff was friendly and provided excellent hospitality.

The hotel itself is great, it is in a great location and the free entry to the pool across the road is great, however the breakfast was very repetitive with the only option for eggs was scrambled, no jam only marmalade, maybe a little more selection would have made the difference, the rooftop bar only served beers in cans and in the two evenings we went they had limited stock however the view from the rooftop is spectacular . The staff were very friendly and helpful.