Žacléř Vacations from ￥233,048

Fantastic hotel,food great.

The staff was not courteous and early check in was not available even tho site said 11 to 2pm there was an absence of keys on the wall and seen no one check out as i had to wait multiple hours to gain entrance. the heat in the room did not work well so we where cold, i had asked if we could borrow 2 spoons and was denied rudly by the kitchen staff so i had to go buy some, you can hear the neighbors all around you making noise, i had seen a small white bug in the shower grawling on the wall i killed. We used the hotel because we needed to find one asap that was close to our air bnb cuz we chose the the wrong date for check out and needed a place to sleep so that checked our boxes, would we stay here again no probably not.

The room was very clean and had an amazing view. Its location is great, the check-in process is also made very easy as there is always someone on WhatsApp ready to help!

Room was OK, clean. However bed matress seen a better times. Too soft and out of shape. Breakfast was ok, good choice. Terrible check-in. Came later evening, tired after a busy day.. while checking in i was asked to give my credit card authorisation as a safety measure to cover potentional minibar consumation. And if not, they wont check me in. WHAT THE HECK is that? This is just unacceptable in a 4 star hotel! Plus they charge you 595CZK (approx USD30) just for one night parking. That is just ridiculous. Next morning during the checkout i complained to the hotel manager about my medicore check-in experience. At the beginning he played like the card hold is a normal safety measure, later he admitted that the desk clerk did not the best job and failed in communication. Later then I got my parking fee reimbursed as an excuse. But no matter what, this kind of service is just unacceptable in this class of hotel. Stayed in many higher class hotels around the world and was never asked to pay a safety fee for a minibar consumation

This room was beautiful, really clean, location is great, staff really helpful via phone and email. Quick response. Really really nice place!!