4/10 (不満)
Traci H.
2025 年 10 月 10 日
良 かった点 : 清潔度
I do NOT recommend this home. VERY frustrating experience. Requested an early check in a couple of days prior to arrival, then followed up twice and didn’t hear from the host (Lakshmi) until the day after we checked in apologizing for the delay and hoping it had worked out, which it clearly hadn’t. The house was at 55 when we got there at 5, we turned the heat on but it was still in the 50s when we went to bed at 9. There were a few gas fireplaces but no instructions on how to use them. The listing says there is a futon in an office and a sofa bed, but there was no office (so no futon) and all of the sofas were regular sofas, no sofa bed. There was a number on the fridge for Martha saying to text if we had any questions. I texted about the heat, the fireplaces and the beds and never heard back. I messaged Lakshmi in the VRBO app asking if they could advise and we never heard back. The house was very dusty and we were sneezing a lot. The house manual seemed to be for the incorrect home because none of it was accurate. It said there was one remote for the smart TV but there were 4 remotes and we were never able to get it to any apps/TV. There was also barely enough toilet paper. We understand things won’t be perfect, but we’ve never had a stay where the listing description was so inaccurate. We also expect SOME kind of communication and support. The most frustrating part was NEVER hearing from anyone. This was definitely NOT worth the money we paid. Very disappointing.
Traci H.
2025 年 10 月に 4 泊滞在