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"The stay was amazing "

"Very nice hotel to stay in Hakone."

" The hotel environment is absolutely extraordinary! Staff are nice and warm. The 2 included meals are delicious. The location is not at a convenient spot however there are shuttle services. If there is any imperfection, I would say the breakfast cafe seems a bit too crowded. I mean, the table arrangement is quite busy "

"Staying at Ten-Yu was one of the highlights of my trip. The surroundings are beautiful and it feels very secluded but still simple to get to the main areas of hakone to explore. The staff were all so friendly and welcoming. The onsens are beautiful and felt like a well deserved treat. Free sparkling wine in the evening was an added bonus (along with free ice creams!). One night was not enough, I really hope to stay again. "

"Wonderful stay and relaxing"

"Right next to the FujiQ Highland station and park. Great view of Mt. Fuji from the open air bath. Such a unique and relaxing experience. Would definitely come back again. "

"Everyone was so welcoming! "

"We had a great experience at this ryokan! They picked us up from the train station and upon arrival at the hotel, a staff member discussed the amenities, use of the onsen and will answer any questions. The ryokan has a small outdoor onsen. Traditional Japanese breakfast and 12 course dinner are included in the room rate. Overall a wonderful stay."

"Great hot spas (there are 2 inside and also outdoor) and nice Japanese style room, with all the amenities. The staff is super nice and friendly, they even gave us a ride to the station, because taxi service was not available. Well worth the experience!"