2/10 Terrible
Michelle
Traveled with partner
Jan 5, 2024
Disliked: Cleanliness, staff & service, property conditions & facilities
We were placed into a room on the top floor that was not ventilated at all and therefore was stifling to say the least. I had to ask for them to do something about the air conditioner that was not working. They did place us into a lower floor but it was frustrating to have to ask. We booked dinner at the restaurant through front desk only to have to stand and wait while the staff member tried to work out why we were not booked in and couldn’t provide us with a table. After about 10 minutes she did find us a table but it was unprofessional and unorganised of them to confirm they had booked it but then be told it wasn’t. We were then told we couldn’t have the room for the entire stay and that we would need to move last night so when we packed everything into the car to move rooms we were told last minute at the front desk that we didn’t need to move and that someone should have called us. No one called us or communicated! Either way we won’t be staying at this one again.
Michelle
Stayed 3 nights in Dec 2023