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"Loved it"

"I've stayed here before and rated it highly. But this last visit was disappointing. The receptionist was cold and unwelcoming. I asked for an extra towel for the floor and this seemed to annoy him. The room itself was clean, but I don't like the layout of the bathroom. The mattress was also lumpy and uncomfortable, despite the topper or duvet that had been placed under the sheets. The air conditioning was good. Check-out process was easy."

"Very poor, overall. We had no housekeeping at all for the three nights/four days when we were there (despite leaving the light on asking for room to be cleaned) - at the end of the third night when I called reception to request new towels cups, glasses and water - someone left a bag into the room, and didn’t clear any of the old towels and cups away. Grubby. Breakfast was chaotic. Lovely staff, but inexperienced and lacking a guiding hand and management. The heavy metal side panel of the bath in our bathroom was hanging off and almost fell on my foot. In fairness, that was repaired pretty much straight away when I reported it. The hotel is in a great location but it’s getting the most basic things wrong……very expensive for what ot turned out to be."

"A great hotel, well priced, not far from Olympia, so used it when i was at a tradeshow, I do recommend!"

"Staff really friendly, well located & room great. Good value too"

"Really convenient for overnight at LHR T5"

"Great location for the early morning flights"

"Convenient to paddington station, helpful staff, clean and comfortable."

"Good free breakfast. Loved the coffee machine for Lattes. "