I was looking forward to wonderful weekend away but the hotel just does not live up to its pictures, maybe it did 10 years ago. The hotel needs a serious refurb as well as the grounds of the hotel. The pool is definitely not this clean and blue as in the pictures anymore - it needs a paint job and a proper clean. The bed I slept in made such a noise when you moved, it was terrible. The carpets were so marked, it was gross. The whole experience staying at the hotel freaked me out and I wont be returning. Some of the staff were really helpful, especially at breakfast but is so sad they have to work at a hotel that is literally falling apart. The hotel has so much potential, being where they are situated, right by the ocean but I wouldn't recommend staying here to anyone. So sad.
Fantastic location and staff! Hotel a bit neglected, but comfortable. Fantastic Breakfast.
Christian
2021 年 12 月に 3 泊滞在
宿泊者限定の口コミ
10/10 (非常に良い)
Karen
2021 年 1 月 3 日
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Beautiful Widerness
Rooms were clean. Staff friendly. Stayed on the ground floor with easy access to beach. Beautiful and convenient setting. Beach is also prestine with interesting rock pools and good fishing close by. Plenty to do in the area.
Karen
2020 年 12 月に 5 泊滞在
宿泊者限定の口コミ
4/10 (不満)
Mrs KM
2020 年 1 月 3 日
気になった点 : 施設のコンディションと設備、客室の快適度
Outdated and run down
We could check in from 2pm, but when we arrived at 3pm our room wasn't completely ready. No pillowcases on the one bed and even though we'd booked for 4 people there were only 2 towels provided. The TV channels weren't working and it took a day and a half for maintenance to be called to fix it. (In fairness once he was called the maintenance guy was friendly and sorted it out quite quickly)
The shower leaked quite badly and there's no extractor fan in the bathroom - also there was very little cold water pressure. Every morning breakfast was chaotic. The hotel seems to have insufficient parking so we had to park quite far away which was quite inconvenient with our toddler and baby. It's situated really nicely close to the beach but the outdoor shower is broken so you end up walking sand back into the hotel. There isn't much security at this hotel that we could see either - it's incredibly easy to just walk around and into the pool area and from there into the hotel.
Mrs KM
2019 年 12 月に 5 泊滞在
宿泊者限定の口コミ
4/10 (不満)
宿泊されたお客様
2019 年 1 月 8 日
気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
I like the fact that it is close to the beach.
I didn't like the room cleanliness and lack of variety at breakfast.
宿泊されたお客様
2018 年 12 月に 6 泊滞在
宿泊者限定の口コミ
8/10 (良い)
Mogamat Nur
2018 年 4 月 28 日
良かった点 : 清潔度、スタッフとサービス、客室の快適度
Halal option in the Garden Route.
A beautiful location. The hotel is a bit dated but is an excellent option to explore the garden route from. Nice breakfast. Halal food services.
Mogamat Nur
宿泊者限定の口コミ
2/10 (非常に不満)
Nashieta
2018 年 4 月 16 日
良かった点 : 客室の快適度
気になった点 : 清潔度、施設のコンディションと設備
Disappointed
Not what I had expected
Nashieta
宿泊者限定の口コミ
2/10 (非常に不満)
Cathi
2018 年 4 月 8 日
気になった点 : 清潔度、施設のコンディションと設備、客室の快適度
So disappointing. Pictures on website deceiving. Out-of-control school touring groups making noise all night.Smelly. Everything very run down. Totally disappointing. Stayed only 1 night then checked out early. Did not even stay for breakfast.
Cathi
宿泊者限定の口コミ
6/10 (普通)
Peter
2018 年 2 月 12 日
良かった点 : 客室の快適度
気になった点 : スタッフとサービス、施設のコンディションと設備
Brilliant situation
Ran out of fruit, Honey, Marmalade and coffee.
We asked for ordinary day to day items which we were told were out of stock. They were every day and the staff were unhelpful. They were not trained and there appeared to be no supervision.
There were few guests--never more tun 20 out of 150 rooms. Most were of Chinese origin on bus tours of the Garden Route. Their were no facilities in the hotel that worked at all.
Peter
2018 年 1 月に 6 泊滞在
宿泊者限定の口コミ
8/10 (良い)
Sachin
2018 年 1 月 8 日
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
It was a value for money stay, I’m sure a bit of a revamp will make it 100%. Located in a beautiful spot
Sachin
2018 年 1 月に 2 泊滞在
宿泊者限定の口コミ
4/10 (不満)
宿泊されたお客様
2017 年 12 月 26 日
気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
The place and location is very beautiful. But The service at the hotel was terrible. The breakfast has a lot to be desired.i certainly did not get value for my money
宿泊されたお客様
2017 年 12 月に 3 泊滞在
宿泊者限定の口コミ
8/10 (良い)
宿泊されたお客様
2017 年 11 月 7 日
良かった点 : 清潔度、スタッフとサービス
気になった 点 : 施設のコンディションと設備
diasppointed
the place is very neglected, outside buildings and gardens especially.
curtains were off the hooks, no spoons for coffee available.
宿泊されたお客様
2017 年 11 月に 1 泊滞在
宿泊者限定の口コミ
2/10 (非常に不満)
宿泊されたお客様
2017 年 7 月 9 日
気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
A shocker
Hotel needs attention: poor maintenance and in need of a general overhaul. Lights and extraction fan not working, tv fuzzy, no wireless connection in rooms, no sign of security and general management. Photographs on web page misleading. Avoid at all costs.
宿泊されたお客様
2017 年 7 月に 1 泊滞在
宿泊者限定 の口コミ
6/10 (普通)
Malcolm
2017 年 4 月 19 日
There was not enought bath towels.
TV siginals bad
Not enought food for every body
Malcolm
宿泊者限定の口コミ
2/10 (非常に不満)
Paulo
2017 年 4 月 18 日
気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
TERRIBLE SERVICE - BY INCOMPETENT STAFF
As I love visiting the Wilderness, this was by far the worst ever hotel that I have booked. Staff has absolutely no consideration for you their guests, noise level was terrible, room was full of bugs, no tv remote supplied, no bath mat, no hand towel, had to practically beg for an extra toilet roll.....I will never consider booking this hotel again, I also think Hotels.com should consider removing them from your site. Unless you don't mind having such an incompetent hotel added to your list......what should have been a relaxing stay turned into a miserable seven days......SAD !!!!!! A tiny, bad smelling, damp little room is where you will find Wi-Fi facilities....what a laugh!
Paulo
宿泊者限定の口コミ
6/10 (普通)
Michael
2017 年 4 月 1 日
良かった点 : 清潔度、スタッフとサービス
気になった点 : 施設のコンディションと設備
Schöne Lage eines in die Jahre gekommenen Baus
Buchung und Rezeption funktionieren tadellos und sehr unkompliziert. Das Hotel selbst ist allerdings ein in die Jahre gekommener Betonklotz, der von der guten Lage und der glänzenderen Vergangenheit lebt. Für Gleitschirmflieger ist die Unterkunft genial, da man bei passendem Seewind direkt am Hotelrasen starten und landen kann, also quasi aus dem Bett in die Luft. Neutral als Hotel betrachtet sonst nicht unbedingt empfehlenswert.
Michael
宿泊者限定の口コミ
6/10 (普通)
werner
2017 年 2 月 19 日
良かった点 : 清潔度
気になった点 : 施設のコンディションと設備
grosse saubere Zimmer
saubere Zimmer / aber schlecht organisiert zum Abendessen ! Es gibt keinen Alkohol
werner
宿泊者限定の口コミ
2/10 (非常に不満)
Unathi
2017 年 1 月 11 日
気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
The welcoming was not ok according to my understanding we were supposed to be told about the facilities of the hotel,meals available to purchase and about surrounding erea if we want to go out of the hotel so all in all we had to ask everything ourself so the service was not ok at all.
Unathi
宿泊者限定の口コミ
2/10 (非常に不満)
宿泊されたお客様
2017 年 1 月 8 日
気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Filthy,mouldy, stinking rooms
Very old furniture. Hotel in need to good spring-clean and repaint. Staff overwhelmed by volume of complaints
宿泊されたお客様
宿泊者限定の口コミ
2/10 (非常に不満)
Nozuko
2017 年 1 月 5 日
気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Hotel needs to be maintained and managers trained
I was not pleased at all cause I was checked in an hour later and kept waiting only to have my room changed for other client's convenience because they were rude and vocal
Nozuko
宿泊者限定の口コミ
4/10 (不満)
A C
2016 年 12 月 20 日
気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Disappointing
The hotel needs a revamp and service was poor.
A C
宿泊者限定の口コミ
6/10 (普通)
宿泊されたお客様
2016 年 12 月 18 日
良かった点 : 清潔度、客室の快適度
気になった点 : 施設のコンディションと設備
Lovely place, but bathrooms need upgrading
宿泊されたお客様
宿泊者限定の口コミ
6/10 (普通)
Faeza
2016 年 4 月 12 日
良かった点 : スタッフとサービス
Lovely family orientated hotel
Lovely place to stay overnight. Like the fact that it is on the beach and there is beautiful sightseeing places close by.