Find hotels near West Oaks, Detroit from ￥11,701

"No hot tub"

"All was great"

"Check in and overall property was as described but had pipes burst and room had only cold water, hall carpet soaked. Also, wild children next door blaring TV and noise all night made it next to impossible to sleep, tried to knock on door and askedphone in room did not work to call front desk, no other way to call desk "

"Ok housecleaning needs to double check rooms my niece had to have them come and clean a few things "

"Did not go to the gym. The balcony view was the parking lot"

"Beautiful property. Loved the room! However, the Wine Grotto was closed for a private event (the main reason I love this resort) and the hot tub was out of order. Everything else was lovely!"

"Very clean. Staff was friendly."

"There was no pool or gym as advertised online. They were out of order. I didn’t know until I was there to check in. Also the Continental breakfast was very disappointing. No juice, no consistency In refilling the hot food. Some days there wasn’t any breakfast at all. Some days the breakfast was put away before it was supposed to end and or late getting set up. Blinds were broken I the room and the security latch was broken off of the door. The cleaning staff were very helpful and accommodating. They were the highlight of the stay. Two of the front desk staff were very friendly and helpful as well. The other two not so much. Overall I would rate the whole experience at 2.5 stars. Definitely lots of room for improvement especially in the customer service department. Oh and one more thing…. They charge a $25 dollar per night incidental fee which you know nothing about until you check in. So if you stay 10 days you have to pay an additional $250 with your credit card that can take up to 2-5 business days to be put back on your card after checking out! "

"Nice 4.5* hotel ok value for the money in the area. Attentive staff."