Waikerikeri Vacations from ￥288,440

Staff were very lovely. Check-in was easy with easy bag drop both before and after check-in/check out. Lots of details that made us question the rating of the property, but also would have been totally reasonable for a 3-star property. Everything was totally fine and nothing really to write home about but we definitely questioned the 5-star rating we had seen daily. I wouldn't *not* recommend this hotel. If it's in your price range, it's totally ok, but absolutely buyer beware- you are getting what you pay for.

Great location, very clean

After staying in multiple properties across the South Island of New Zealand, including multiple hotel stays in Queenstown, this place is most definitely not a 5-star worthy hotel, 3 stars at best. The staff was extremely accommodating, polite, and we were always met with a smile on the face. With that being said, the place is an essentially a refurbished ‘boutique’ apartment (literally, though). The jacuzzi tub (at least in the Master Suite I was in) was lukewarm on arrival, smelled very stagnant, and there were particles floating around (mind you, I messaged the staff my planned ETA and would assume at $800+ USD/nt, at least the jacuzzi would be working…nonetheless). Notified staff, and let them know the fountain function did not work and the jet feature was working at maybe 20% and ONE SIDED only…was told this is “normal” of “all the jacuzzis”…so, don’t let the pictures fool you! It was a good stay, but not worth the money. I’d recommend the QT Hotel (similar price range, or cheaper), or the Rosewood (where true 5-star luxury is DEFINED).

From the moment I arrived and for every part of my stay the service and staff were fantastic. Had an amazing stay and would love to come back some day.

Property was amazing, exceeded our expectations. Absolutely gorgeous accommodation and property. Staff amazing and chef was fabulous. Will be returning again.