Virginia Water Vacations from ￥153,796

Friendly staff and very tasty food

Disappointed is the best I can say.Jacuzzi and steam room didn't work for 2 out the 4 days we stayed.Heater in the room didn't work on the last day and enquired 3 times .When I asked for a electric heater that was in the bar area I was told that I can come over to get it when they're close at 23:00.That was unacceptable to me and I don't think we're going to stay there again,bear in mind that we stayed 3 times over the years.

Room was very spacious with everything provided. You need to use your mobile to call reception though. Staff interaction was mixed. Dining and bar staff were good but changed every evening (5 nights) so there was no capacity to remember I was GF or that my wine was put away each evening. Reception rarely manned and I had to wait till someone appeared. Reception staff were fine once you spoke to them, but never looked up if you passed by or welcomed you back when you came in at the end of a day out. Nonetheless, I enjoyed my stay.

Great welcome from the staff at The Lodge Room comfortable, nice view over the golf course Great breakfast, coffee not so good Would still recommend