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elaya hotel vienna city west

4.0 star property
Hotel with a 24-hour front desk, 6-minute walk to Mariahilfer Street

Choose dates to view prices

Elaya Hotel Vienna City West offers a refined stay near Vienna's cultural landmarks. Guests can relax in the garden, enjoy the terrace, or borrow bikes to explore Naschmarkt. The hotel provides WiFi and a computer station for planning daily adventures.

Reviews

8.2 out of 10
Very good

Popular amenities

  • Parking available
  • 24/7 front desk
  • Pet friendly
  • Breakfast available
  • Housekeeping
  • Air conditioning
The current price is ￥10,530
￥11,856 total
includes taxes & fees
Nov 12 - Nov 13

Room options

Available filters for rooms
Showing 5 of 5 rooms

View all photos for Standard Double Room

Standard Double Room | Minibar, in-room safe, desk, blackout drapes

Standard Double Room

9.2 out of 10
Wonderful
(10 reviews)

Highlights

Soundproofed
Air conditioning
Heating
Free cribs/infant beds
Flat-screen TV
Blackout drapes/curtains
Private bathroom
Hair dryer
  • Sleeps 2
  • 1 Queen Bed OR 2 Twin Beds

View all photos for Standard Single Room

Standard Single Room | Minibar, in-room safe, desk, blackout drapes

Standard Single Room

9.0 out of 10
Wonderful
(6 reviews)

Highlights

Soundproofed
Air conditioning
Heating
Free cribs/infant beds
Flat-screen TV
Blackout drapes/curtains
Private bathroom
Hair dryer
  • Sleeps 1
  • 1 Twin Bed

View all photos for Superior Room

Superior Room | Minibar, in-room safe, desk, blackout drapes

Superior Room

7.8 out of 10
Good
(8 reviews)

Highlights

Soundproofed
Air conditioning
Heating
Free cribs/infant beds
Flat-screen TV
Blackout drapes/curtains
Private bathroom
Hair dryer
  • Sleeps 2
  • 1 Queen Bed OR 2 Twin Beds

View all photos for Triple Room

Triple Room | Minibar, in-room safe, desk, blackout drapes

Triple Room

Highlights

Soundproofed
Air conditioning
Heating
Free cribs/infant beds
Flat-screen TV
Blackout drapes/curtains
Private bathroom
Hair dryer
  • Sleeps 3
  • 1 Queen Bed and 1 Double Sofa Bed

View all photos for Family Room

Family Room | Minibar, in-room safe, desk, blackout drapes

Family Room

9.0 out of 10
Wonderful
(2 reviews)

Highlights

Soundproofed
Air conditioning
Heating
Free cribs/infant beds
Flat-screen TV
Blackout drapes/curtains
Separate bedroom
Private bathroom
  • 1 bedroom
  • Sleeps 4
  • 1 Queen Bed and 1 Double Sofa Bed

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Ruby Lissi Hotel Vienna

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  • Free WiFi
  • Air conditioning
  • Breakfast available
  • Bar
8.8 out of 10, Excellent, 1,000 reviews
The price is ￥25,949
￥29,216 total
includes taxes & fees
Nov 16 - Nov 17
Ruby Lissi Hotel Vienna
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About the neighborhood

Map
1060, Vienna, Vienna, Webgasse 23

What's nearby

  • Naschmarkt - 14 min walk - 1.2 km
  • Vienna State Opera - 4 min drive - 2.2 km
  • Hofburg Imperial Palace - 5 min drive - 2.5 km
  • Vienna Christmas Market - 6 min drive - 2.1 km
  • Schönbrunn Palace - 6 min drive - 3.9 km

Getting around

  • Zieglergasse U-Bahn - 5 min walk
  • Vienna (XWW-Vienna West Train Station) - 10 min walk
  • Vienna International Airport (VIE) - 36 min drive

Restaurants

  • ‪Otto Yami - ‬4 min walk
  • ‪Café Jelinek - ‬5 min walk
  • ‪Mini Restaurant - ‬5 min walk
  • ‪Franz Schneider Wild-Geflügel-Imbiss - ‬3 min walk
  • ‪le Pho - ‬3 min walk

About this property

elaya hotel vienna city west

Upscale hotel near Mariahilfer Street
Close to Naschmarkt and Wiener Stadthalle, elaya hotel vienna city west provides a terrace, a garden, and more. Stay connected with free in-room WiFi.
Other perks include:
  • Buffet breakfast (surcharge), free bicycle rentals, and self parking (surcharge)
  • A roundtrip airport shuttle (surcharge), an elevator, and smoke-free premises
  • A 24-hour front desk, coffee/tea in the lobby, and luggage storage
Room features
All 93 rooms include comforts such as air conditioning, in addition to thoughtful touches like free WiFi and safes.
Other amenities include:
  • Rollaway/extra beds (surcharge) and free cribs/infant beds
  • Bathrooms with tubs or showers and free toiletries
  • Heating, daily housekeeping, and desks

Similar properties

Exterior

IntercityHotel Wien

  • Pet friendly
  • Free WiFi
  • Restaurant
  • Air conditioning
8.4 out of 10, Very Good, 1,006 reviews
The price is ￥13,449
￥15,143 total
includes taxes & fees
Nov 12 - Nov 13
IntercityHotel Wien

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Height restrictions apply for onsite parking
  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Covered self parking on site (EUR 19 per night)
  • Limited onsite parking

Food and drink

  • Daily buffet breakfast available 7:00 AM to 10:30 AM for a fee: EUR 16 per person
  • Coffee and tea in common areas

Things to do

  • Free bicycle rentals

Family friendly

  • In-room crib
  • Rollaway/extra bed (surcharge)
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Luggage storage

Guest services

  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Business services

  • Computer station

Outdoors

  • Garden
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Elevator
  • Handrails in stairways
  • Well-lit path to entrance

More

  • 100% renewable energy
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free crib
  • Rollaway/extra bed (surcharge)

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • Flat-screen TV

Food and drink

  • Minibar

More

  • Air conditioning
  • Desk
  • Heating
  • Iron/ironing board on request
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:30 PM; Check-in end time: anytime
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets stay free
Service animals are welcome, and are exempt from fees
1 total pets
Pets cannot be left unattended
Restrictions apply; for more information contact the property at the number on the booking confirmation
Food and water bowls are available

Children and extra beds

Children are welcome
Rollaway/extra beds are available for EUR 30.0 per night
Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately EUR 16 per person
  • Airport shuttle fee: EUR 50.00 per vehicle (one-way, maximum occupancy 3)
  • Covered self parking fee: EUR 19.00 per night
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: EUR 30.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit

We should mention

Only registered guests are allowed in the guestrooms
Parking height restrictions apply
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Hotel 1060
Arthotel ANA Boutique Six Vienna

Frequently asked questions

Is elaya hotel vienna city west pet-friendly?

Yes, elaya hotel vienna city west allows pets (limit 1 total). Some restrictions may apply, so please contact the property for more details.

How much does it cost to stay at elaya hotel vienna city west ?

As of Nov 11, 2025, prices found for a 1-night stay for 2 adults at elaya hotel vienna city west on Nov 12, 2025 start from ￥10,530, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

How much is parking?

Self parking is available for EUR 19.00 per night. Limited spots are available.

What time is check-in at elaya hotel vienna city west ?

Check-in start time: 3:30 PM; Check-in end time: anytime.

What time is check-out at elaya hotel vienna city west ?

Check-out is at noon. Late check-out is available for a fee (subject to availability).

Does elaya hotel vienna city west provide a shuttle to the airport?

Yes, there's an airport shuttle that runs on request. A fee of EUR 50.00 per vehicle applies.

Where is elaya hotel vienna city west located?

Located in Mariahilf, this hotel is within a 15-minute walk of Mariahilfer Street and Naschmarkt. Vienna State Opera and Vienna Christmas Market are also within 2 mi (3 km). Zieglergasse U-Bahn is only a 5-minute walk and Kaiserstraße Tram Stop is 7 minutes.

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elaya hotel vienna city west Reviews

Reviews

8.2

Very Good

Rating 10 - Excellent. 188 out of 543 reviews
Rating 8 - Good. 250 out of 543 reviews
Rating 6 - Okay. 76 out of 543 reviews
Rating 4 - Poor. 19 out of 543 reviews
Rating 2 - Terrible. 10 out of 543 reviews

8.4/10

Cleanliness

8.4/10

Staff & service

8.0/10

Amenities

8.0/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Jan

Liked: Cleanliness, amenities, property conditions & facilities
It was a great hotel,the room was very clean and the staff was very friendly and kind,and breakfast was great too,and it was close near the shopping street Mariahilfer Straße,thank you very much,I recommended it to everyone,when I'm back in Austria again I will definitely book it again With kind regards Jan van Beek
Stayed 7 nights in Oct 2025

10/10 Excellent

Kristine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a great hotel option for those looking to save money. The room was simple, but clean. The bathroom had a full tub and the beds were comfortable. The add-on breakfast was very good and a cheaper option than most area cafes. It was nice to start the day with a large meal that lasted us until dinner time. The hotel is located two blocks away from the Mariahil Strasse shopping street, so there are tons of restaurants to chose from for dinner. It's also just two blocks to the nearest subway stop and then just two stops from the center of town. Super convenient for sightseeing. I would recommend this hotel to budget conscious tourists.
Stayed 6 nights in Jul 2025

10/10 Excellent

Jessica

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great value! Really well located and easy to get anywhere in the city from the hotel. The bed was comfy and the AC worked really well to keep the room cool. My only complaint would be that the carpet in my room was pretty gross and stained all over.
Stayed 9 nights in May 2025

10/10 Excellent

Cherrelyn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect place to stay in Vienna.
Stayed 14 nights in Oct 2022

8/10 Good

Marko

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
:)
Stayed 1 night in Apr 2025

4/10 Poor

Anastasiia

Disliked: Staff & service, amenities, property conditions & facilities
The room was filthy: the carpet was covered in stains, and the soundproofing was awful—every noise from the street and corridor kept us awake. For a supposed four-star hotel charging such a high price, this is absolutely outrageous! The booking process was a nightmare. We reserved a room with two separate beds but got one with a single bed, with the staff claiming two beds were “not guaranteed.” They insisted the hotel was fully booked, but that felt like a blatant lie! At breakfast, half an hour before it ended, we were the only guests, and the parking lot had just a few cars. Seriously, that’s your “full occupancy”? The key cards worked only sporadically, forcing us to constantly trek to the reception. There, we faced long queues and staff so slow it seemed like their first day. Every question led to a 15-minute phone call, only to hear, “There’s nothing we can do.” Fifteen minutes for an excuse? That’s just mocking the guests! When we, exhausted, asked to cancel the second night, they coldly replied, “You can check out, but no refunds.” The breakfast was abysmal, with the bare minimum selection of food imaginable and worn-out chairs that looked like they belonged in a cheap diner, not a four-star hotel. Dirty rooms, terrible noise, unreliable key cards, lies about bookings, and indifferent staff made our stay unbearable. elaya hotel vienna city west is a waste of money and nerves. Vienna has plenty of better hotels that actually respect their guests.
Stayed 2 nights in Sep 2025

6/10 Okay

Grisel

Disliked: Cleanliness, property conditions & facilities, room comfort
The hotel looks nice but the carpet was too dirty and not a good location, it was far from center
Stayed 3 nights in Oct 2022

6/10 Okay

Cis

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is a well located Hotel. Free coffee or tea the whole time in the lobby. Perfect hotel for a weekend stay in Vienna. Rather basic but fine and clean. AC in every room. Didn’t take breakfast in the hotel as I preferred rather enjoying the atmosphere of the fine Jelinek café.
Stayed 3 nights in Jul 2022

4/10 Poor

Marina

Liked: Cleanliness
Disliked: Staff & service
The rooms are modern and very clean. However, service was almost non-existent. Staff constantly sitting in the courtyard smoking rather than assisting guests. Coffee station in the foyer out of order and judging from the sign, it has been non functional for a long time.
Stayed 2 nights in Aug 2024

6/10 Okay

Sabine

Liked: Cleanliness, amenities, property conditions & facilities
Das Zimmer war groß, das Bett war recht gemütlich. Es war ruhig und recht sauber. JEDOCH: ca.1/2 Stunde vor Check-In kam die Nachtricht einer Umbuchung aufgrund eines technischen Problem auf das Schwesterhotel im 1. Bezirk. Für uns ein Riesenproblem, der Standort des Hotels wurde bewusst so ausgewählt und kurz vor unseren Termin sollte alles geändert werden. Ein Anruf im Hotel führte zu nichts, es hat niemand abgehoben. Ein Anruf im Schwesterhotel führte ebenso zu nichts, da die Person am Telefon nichts verstand und ständig das Zimmer stornieren wollte. Da wir ohnehin schon fast da waren, sind wir ins gebuchte Hotel gefahren, um herauszufinden was los war. Dort wäre genug Personal gewesen, um besagtes Telefon abzuheben, jedoch bestand da wohl kein Interesse. Check-Ins wurden ganz normal durchgeführt und so fragten wir uns, was denn das große Problem sein kann. Es war dann klar - schlichtweg Überbuchung! Als wir der Rezeptionistin erklärt haben, dass wir nach dem Geschäftsessen um 3 Uhr früh nicht durch halb Wien fahren werden und das Hotel aus gutem Grund hier gewählt haben, meinte die Dame, dass man doch mit öffentlichen Verkehrsmitteln fahren kann. Natürlich! Ich fahre gerne 35min mit dem Nachtbus, obwohl mein gebuchtes Hotel um die Ecke des Lokals ist. Eine lächerliche Rückmeldung! Glücklicherweise hat sie sich dann recht rasch um die Umbuchung anderer Gäste bemühlt. Als jedoch Nachts die Zimmerkarte nicht funktionierte war der Frust schon sehr groß... Sehr schade!
Stayed 1 night in Nov 2025

10/10 Excellent

Eric

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Das Hotel hat einen guten Eindruck hinterlassen. Einzig der Toilettendeckel war leider etwas lose. Dass der erste Hund kostenlos ist hat uns die Wahl dieses Hotels erleichtert.
Stayed 6 nights in Oct 2025

10/10 Excellent

Silvio

Liked: Cleanliness, amenities, property conditions & facilities
Boden ist schon etwas in die Jahre gekommen, Bad war sauber. Nur auf Wunsch wird wird das Zimmer gemacht und Handtücher gewechselt. Standard erst nach 3 Tagen. Frühstück sehr reichhaltig uns frisch. Personal sehr freundlich und zuvorkommend. Gesamteindruck gut.
Stayed 3 nights in Oct 2025

10/10 Excellent

YUKA

Liked: Cleanliness, amenities, property conditions & facilities
The room was very clean and comfortable. Access to the city was easy, and the staff were very friendly. Mr. Email at the reception was especially helpful and gave me sightseeing advice, making my stay in Vienna enjoyable. Thank you very much.
Stayed 3 nights in Oct 2025

10/10 Excellent

Luminita

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Few minutes walk to u bahn, very quite area, clean and cozy room
Stayed 3 nights in Oct 2025

8/10 Good

kegham

Liked: Cleanliness, amenities, property conditions & facilities
Generally clean, amenities and responsive staff
Stayed 3 nights in Oct 2025

10/10 Excellent

ladimer

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great area and excellent service
Stayed 7 nights in Sep 2025

8/10 Good

Soner

Liked: Cleanliness, staff & service
Good location. Easy to access.
Stayed 3 nights in Aug 2025

10/10 Excellent

Adolf

Liked: Staff & service, property conditions & facilities
sehr schön und sauber
Stayed 6 nights in Aug 2025

6/10 Okay

Susanne

Disliked: Staff & service
Huoneen avaimet eivät toimineet , koodattiin uudet avaimet ja nekään eivät toimineet. Jouduimme vaihtamaan huoneen toiseen ja respan työntekijä onnistui lopulta avainkortilla avaamaan tämän toiseen huoneen oven. Olimme toivoneet rauhallista huonetta ja nyt päädyimme kadun puolelle, kun ekaa huonetta ei saatu auki ollenkaan. Tapasimme käytävällä muita asiakkaita ja heillä myös avain ongelmia. Respan työntekijä ei edes pahoitellut vaan oli vain tympääntyneen oloinen. Huone sinänsä ihan ok, aamiainen myös. Aamiainen ei kovin runsas. Mielestäni kolmen tähden hotelli.
Stayed 1 night in Jul 2025

8/10 Good

Stefan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Der Safe im Zimmer ließ sich nicht öffnen. Habe dies kurz nach der Ankunft gemeldet. Der Techniker hatte schon Feierabend, sollte aber am nächsten Tag danach schauen. Dies ist aber nicht passiert. Ansonsten gutes Hotel, zentral gelegen, gut mit der U Bahn zu erreichen.
Stayed 2 nights in Jun 2025

8/10 Good

Nelson Rodrigo

Liked: Cleanliness, room comfort
Disliked: Property conditions & facilities
Hotel ok, banheiro e quarto limpo. Porém precisa de atualização, banheiro bem antigo. Cafe da manhã ruim, poucas frutas, pratos e talheres faltando e apenas uma pessoa no serviço.
Stayed 2 nights in Jun 2025

10/10 Excellent

Norbert

Liked: Cleanliness, amenities, property conditions & facilities
Super Lage (10 Min zu Fuß vom Westbahnhof, 5 Min zur Mariahilferstraße), sehr freundliches Personal, Zimmer zweckmäßig und sauber, nur der Teppichboden hat einige Flecken. Frühstück passt. Insgesamt Preis/Leistungsverhältnis okay. Für einen Kurzaufenthalt gerne wieder!
Stayed 1 night in Jun 2025

6/10 Okay

Satvinder

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
service and location was very good
Stayed 1 night in May 2025

10/10 Excellent

Lissa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
La habitación era enorme, cómoda y limpia pero la alfombra de la habitación le hace falta limpieza o cambiarla. Hay un olor desagradable en el pasillo llegando al ascensor B. El servicio fue excelente, y el desayuno muy bueno y variado.
Stayed 2 nights in May 2025

6/10 Okay

Erwin

Leider war der Aufenthalt nicht wie gewünscht. Trotz mehrfacher vorheriger Anfrage war das Zimmer zur Strassenseite gelegen. Hier wird auch die tägliche Zimmerreinigung in den Bedingungen angegeben. Vor Ort steht dann es nur alle 3 Tage gereinigt wird. Bitte ändern Sie dieses auf Expedia. Entsprechend dreckig war der Teppichboden und auch starke Kalkflecken auf dem Badezimmerboden. Das Frühstück war leider auch viel schlechter als erwartet. Dunkler Frühstücksraum im Keller mit sehr abgegriffenen Kunstlederstühlen. Die Qualität war na ja. Obstteller der eigentlich schon drüber war usw. Für mich leider nicht ausreichend.
Stayed 2 nights in May 2025