Vielha Ice Palace

Couldn’t get in the room, the room card was not working, we had to go down twice to the front desk for them too reregister the card key and finally the person at the desk came to see what was the problem to realize the card readers needed a new battery! After a long trip it was very upsetting, we waited 40 mn to be able to go in our room.

Had a 4 night stay and spent 700 on a private room. The three bed accessible room. We arrived and they gave us the rules, etc. Never once did they bring up a rule about bringing guests into the apartment. A few hours after checking in we brought our friend in to the hostel to say hello who was staying a block away. The manager then kicked our friend out getting aggressive with him (yelling, etc) then came into our room 10 mins later to kick us out. He told us we had 5 minutes to pack our stuff and leave. He called the police on us, yelled at us and refused to give us a refund. Terrible customer service. One of my friends is a minor and he left us out on the street without refund. Do not stay here. The hostel also was rusty and looked nothing like the photos.