A great stay in Verona. I'm giving the poor check in score, not so much on the property but on Hotels.com. The address listed was WRONG. Just around the block, but it was raining hard when we arrived and had to stand in the street to work the confusion out with the property management (hotels.com was useless here). After the check-in everything when smoothly. Great location!
2026 年 9 月に 3 泊滞在
宿泊者限定の口コミ
8/10 (良い)
Winnie
2026 年 7 月 27 日
良かった点 : 清潔度、掲載情報の正確さ
気になった点 : チェックイン、コミュニケーション
The Good:
The apartment itself is beautiful, exceptionally spacious, and fully equipped with everything you need for a multi-day stay. The central location is fantastic, allowing you to easily walk everywhere.
What Needs Improvement:
- Air Conditioning: While the unit does have AC, it unfortunately struggles to keep up when it is very hot outside. Especially the primary bedroom.
- Communication: Interacting with the host was frustrating. I sent several messages through Expedia prior to arrival that were completely ignored. They only finally replied when I inquired about parking—and still neglected to answer my initial question. During our stay, there was zero follow-up to see how we were doing; their only outreach was a reminder to check out on time.
- Check-in & Keys: Check-in requires waiting on the street for someone to meet you. Furthermore, we were only provided with one key. For a family of four needing to come and go at different times, this was highly inconvenient.
- Misleading Parking: The Expedia listing advertises included parking, which is false advertising. Parking actually costs €35 per night for an off-site valet/shuttle service, meaning you cannot access or use your car during your stay.
Overall:
The apartment’s generous space and prime location make it worth the cost, but the host company needs to improve their communication and listing accuracy to ensure a smoother experience for future guests.