Ripped off. Booking cancelled one week before we arrived. She sent an email to another customer offering to extend their stay, through our booking, but accidentally sent to me. I wrote and said please confirm my booking that I had paid for, in advance. She said everything was fine. Then cancelled one week before we flew to Canada on the week before Canada Day, when everythingwas booked. She lied to the booking agent and said she was double booked - but she double booked herself by her choice. We eventually got a refund, but lost $16 in the exchange rate fluctuations. I don't trust her.