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「Horrible customer service」

「The breakfast was hearty and tasty. The rooms were spacious and comfortable. The king size loft was huge and the price was excellent. We enjoyed our stay and will return.」

「The bathroom was not what was displayed online. We did not get master tub and the shower filled up past our ankles when showering. It would not drain unless water off. Also the bathroom door was damaged and would not close all the way, there was a large crack where u can see in. No true privacy. The resort itself was nice but room not as expected or worth the price.」

「コロナ禍で毎日の部屋の清掃サービスは無かったですが、それは良い事だと思いました。タオルなどはたっぷり置かれていたので不自由ありませんでした。 朝食はオーダー式なので食べたい物だけ食べれて良かったし、サンドイッチは美味しかったです。YouTubeやNetflixが見れて良かったし、USBコンセントが6ヶ所もあって便利でした。」

「The bed was comfortable and the room was clean but the hallway smelled like sewage. It definitely was not worth $350 a night.」

「Nice clean room and loved the breakfast」

「The staff are the nicest people I have ever met.」

「The Sonesta Hilton Head Resort was one of the best resorts that I have stayed. The staff were friendly and helpful. They went above and beyond to make our stay very pleasant. The beach was amazing.」

「Loved all the trees, lots of shade.」

「I feel like I was deceived upon searching and reading on expedia.com this hotel seemed very clean and convenient for what I needed. I was traveling with 2 year old toddler and upon arrival the room did not have a microwave, the room’s air conditioning temperature was very warm, the refrigerator was not working and the room’s floor had hair on the corners and crevices of the bathroom. Also did not like that the hotel is not all enclosed. As soon as you get out of your room your outside. The...

「Did not like the pool bar line. The line would get to about 10 people consistently at the busy time of day. I timed the wait and it was around a 15 to 20 minute wait for a drink in 107 real feel temperature. They should double up the pool walk up bar staff. They would double their revenue.」

「The first room I was assigned literally had black mold and a leaking mirror and sink. The second the shower wouldn’t drain, I even went and bought drano to try to make it better. Never again.」

「Clean room staff restaurant food and short walking distance to the beach, I would definitely recommend this hotel and I would book again.」

「I had booked 2 rooms for 5 days. When we arrived, it was 3pm and check in is at 4pm. I asked if I could check in early since we had driven a long way. The person at the counter told me that the hotel was booked up so we needed to wait until 4pm. Understanding the situation, we left and had lunch returning at 4pm. A different person was in the office when I picked up the keys. We did not receive adjoining rooms, even though I booked them together. We entered the rooms, where the floors and rugs...

「Beautiful hotel with emphasis on quality and service. Ideal location convenient to harbour and beach. Immaculate throughout.」

「This is a challenging review to write because the staff were very friendly and the property is beautiful, however we waited over 2 hours past when our room should have been ready, had scalding hot water only on the first night and then only luke warm throughout our stay and woke up to no electricity on our last day. It is a very expensive resort ( called 5 star) so these things should not happen. Plus we've heard nothing from them after reporting this.」

「The property itself needs a little work. There were stains on the ceiling and it could have been a little bit cleaner (there were pee pee drops on the front of the toilet and the floor needed a good vacuuming). We had to check into the B&B from the next door hotel which seemed a little shady inside. The B&B write up claimed the it was located on the beach. It is not. You have to either walk thru an alley way or cut through the neighboring property to access the beach. The reason I rated the B&B...

「This was a special celebration for 1st Cousins being reunited and celebrating a birthday. The villa was so beautiful and enjoyable. I would visit again.」