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"What an unexpectedly seamless stay! There was a shuttle bus that met us at the Shinkansen station that took us to the Onsen. When we arrived, we were ushered to a comfortable lobby for check-in. The bellman showed us the entire hotel and onsen, and walked us through our kimonos and slippers. Lovely breakfast, lovely rooms, lovely Onsen... and another free shuttle back to the Shinkansen station. We will definitely return! "

"Very good "

"Staffs are so helpful and kind. Tatami room is really uncomfortable for elderly people."

"Clean, very comfortable, good breakfast buffet, and hospitality of all staff "

"There was a stain on the tatami floor. It also seems to be the season when small insects or cockroaches appear. Despite staying on a high floor with no windows open, I noticed these bugs in the common areas. It would be good if the staff could address this issue rather than letting them roam freely in those spaces."

"Good atmospheric rooms with wide view over the city."

"Great location, clean spacious rooms!"

"Nice onsen with good buffet dinner and breakfast "