Tuzla OSB

We stayed here for 3 nights and unfortunately had a largely terrible experience. While the spa, indoor swimming pool, and breakfast were good, almost everything else fell far short of acceptable standards, let alone 5 star claims. ​Our room smelled terrible, like a dead rat. When we reported it, staff simply brought room spray, which masked the odor for a few minutes before it came right back. To make matters worse, the AC didn't work and was locked centrally at 28°C with no way for us to turn it down. The toilet and shower were also dirty upon arrival. ​Service was equally disappointing. We left the hotel everyday from 10am and were back at night, yet housekeeping still managed to skip leaving the complimentary 2 water bottles daily. When we called reception to ask about it, we were told the kitchen was closed and that water bottles would cost 150 each, despite them already failing to service the room properly. ​To top it all off, on our last morning at breakfast, a woman approached our table who is supposed to be a guest supervisor. When we politely explained the water situation, she never apologized and only kept arguing with us, claiming they couldn't enter the room, which makes no sense since housekeeping had been in to clean. Terrible service and terrible conditions; we would not recommend staying here.

Clean room , professional staff, excellent breakfast

Helpful and friendly staff, great location, and breakfast included! Stayed here for 4 evenings and we enjoyed our time. Friendly and flexible front desk that coordinated our hotel transfer, so one less thing to worry about when visiting an unfamiliar place for the first time. Cleaning staff was cheerful and helpful. Breakfast was included and you get a European style breakfast with a slight Turkish twist. Good way to start off the day! Location was very walkable to the Hagia Sophia, Blue Mosque and other sights. Lots of dining options within 1 to 5 min walk. Felt safe walking around, even at night in the area. I would definitely consider staying here again!