Find all hotels by Barcelo in Tulum

"Our stay at this resort was absolutely exceptional from beginning to end. The property is stunning, the rooms are beautifully maintained, and the level of service truly feels five-star. Every staff member we encountered was warm, attentive, and genuinely focused on making our stay memorable. We were even welcomed with a lovely bottle of champagne waiting in our room, which was such a thoughtful and luxurious touch that immediately set the tone for the trip. A very important suggestion would be to offer traditional Mexican food. Other than that, everything was perfect. Highly recommend! "

"This place was paradise. Stayed for 4 nights in a beachside suite with my daughter. So peaceful and safe. Often left the door unlocked. Hammock on the balcony and easy barefoot walk to the beach cabanas. The staff were kind and helpful. Fabian took care of security and maintenance and checked us in when we arrived after hours. Alex was in the cafe and was cheerful and helpful each day. Griselda cleaned our room for us and was a delight to talk to. I can’t wait to return! "

"The room was not good. I upgraded to a priority swim out and the lock on the conjoined room was broken the screen on the sliding door was ripped the safe was broken. And the worst part was no bar service for the swim out and the closest bar was at the other end of the property so having the swim out room was not worth it if you're planning on drinking. The food was not that good and the only thing the minny bar had was soda and water. I would not go back and wouldn't recommend. For this being a Hyatt property for me it was disappointing as I have always had better from their property's and paying to be a priority member I was disappointed as I just did not get that. "

"Good location. Cool hotel, staff was great. Good value "

"Property was beautiful, but it is not walkable; the main restaurants, amenities, and pools were in the main lobby which was about a mile or more away from the building we were in. The property did have a shuttle and golf cart service that was available 24/7. My biggest complaint is after drinking Ice water using ice from the machine, I was riddled with Travelers Diarrhea. "

"This hotel was lovely. The setting is gorgeous, the dining room overlooking the pool area is a nice feature. Our room was beautiful and very well kept daily. It was stocked with everything we needed, even bathrobes. The staff was friendly and helpful, the bar was nice, but not used very often. I felt bad for the bartender at times. The morning breakfast was good, and a variety of things so you didn’t have to have the same each day. The pool was kept clean but quite cold for swimming. The same for the private plunge pool on our private deck (gorgeous) but very cold. This location is easy walking distance to the main town area for a wide selection of restaurants, cafes and shopping for gifts, etc. Right across the street from 2 fabulous grocery stores. The beach is about 4 kms, so 1/2 hr walk or you can get a cab, rent a scooter. I loved the area and would recommend it for couples or families with older kids. "

"We enjoyed the pool area the most. The rooms were nicely appointed but missing a fridge. The restaurant was too expensive so we didn't eat there."

"Fanastic Resort, excellent food - albeit expensive. "

"The spa pool in the room is cold, unfortunely we did not enjoy the pool at all during the stay because it wasnt warm water, although we did use the hot jacouzi out side, but since we paid for the room in the pool and didnt use it at all it was a little upsetting and it was also dirty. Another thing i wish it was an all inclusive for the price we paid almost $2,000 for our stay and no food included. That was a bummer. Other than that i will say it a very nice hotel. They kept our room clean, staff was lovely, very kind, and they always made sure to come around to ask if we needed anything. "