Tres Cantos Vacations from ￥199,822

Great staff, beautiful building

Hotel Ursa was in a quiet and pretty neighborhood but still had the convenience of a big metro station nearby, good restaurants and interesting shops a short walk away (and in some cases across the street!) And, it was a beautiful luxurious hotel with a very friendly and helpful staff.

Excellent property and staff! Central location and walkable area. Beautiful rooftop pool with great service!

Communications with the Bob W Arte group was very responsive as there was always someone to answer you questions. The place was quite spacious with a very long hallway between the bedrooms and kitchen/lounge areas. There was a few extra ammenities like wall chargers but a thing to note was lack of a spatula utensil for frying - not sure if this was intentional but there was a drawer downstairs to get extra cooking utensils but none there either. We couldn’t find the sink plug, but mainly did dishes in the dishwasher. Dishwasher broke down on our last day, and the light circuit would trip if you have too many electrical items in use including lights. Some items were a little run down such as arm rest on couch was falling off, drawer in bathroom was broken. These were minor issues easily overcome, but just to note. Check in was easy with code to enter building and accomodation. Really nice shower and great shampoo/conditioner/soap amenitites. They have a system to get your own stuff if you needed- such as towels, knives/ forks, batteries etc - and two shared washing machines. We had a first floor room - no views of anything - so nothing like the picture in Expedia- that was slightly disappointing. But overall - stay was really good and we enjoyed it here.

Great location, nice hotel.