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Reviews of WE Hotel Toya

3 out of 5
WE Hotel Toya
293-1 Toyamachi, Toyako, Hokkaido

Reviews

8.8

Excellent

Rating 10 - Excellent. 75 out of 130 reviews" "
Rating 8 - Good. 37 out of 130 reviews" "
Rating 6 - Okay. 12 out of 130 reviews" "
Rating 4 - Poor. 3 out of 130 reviews" "
Rating 2 - Terrible. 3 out of 130 reviews" "

9.4/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

9.0/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Braden

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

8/10 Good

Teng Hui Melissa

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel with great view and service! Unfortunately the location isn’t that great, about 15-30mins drive away from the main attractions. Staff were amazing though! Go all way out to fulfil our meals needs. 5 stars for the front desk and kitchen staff!

8/10 Good

CY

Stayed 1 night in Sep 2023

10/10 Excellent

John, Jamaica Plain

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This onsen hotel is not in the main area on the southern shore of Lake Toya. It is associate with a small sleepy village with limited tourist infrastructure support. But the hotel itself does pretty much everything and it seems very new (probably built or refitted and renovated well after 2010). They have a decent shuttle service between themselves, the main onsen area on the south side of Lake Toya, and the Lake Toya JR Hokkaido train station. Their included breakfast is pretty good and high quality. I actually didn’t try dinner there and realized I probably should have and it was the best option certainly for the area. The onsen area is quite modern with a nice outdoor pool looking out on to nature. In addition all room have an outdoor balcony hot tub. So in a way you really don’t need to go to the onsen. I went to the onsen around 6-7 am and I was the only one there. It seems like I was traveling during the off season and it seems like most tourists didn’t really know about this area of Lake Toya and the hotel. It was so serene being in the outdoor pool onsen as well as the balcony hot tub. Quiet sleepy village, few tourists, few cars making the trip around the lake. I can’t imagine it being better (or it must worse), in the busier onsen area or southern region of Lake Toya.
Stayed 2 nights in Oct 2023

8/10 Good

Rex

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Helpful and friendly staff with excellent services. Spacious room with beautiful lake scenery. But far from where firework taking place. No hot spring but just hot water inside the room.
Stayed 1 night in Aug 2023

8/10 Good

Shao Wu Ray

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is a luxurious and comfortable five-star resort hotel, with convenient food and no surprises!
Stayed 1 night in Jul 2023

10/10 Excellent

Angelica

Liked: Staff & service, property conditions & facilities
Absolutely loved our stay here. My favorite hotel during our stay in Japan

10/10 Excellent

Keng Hoe

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
We had been at Toya many times, staying at various properties, including the famous Windsor. This time round, we decied to try this modern property instead of Lake Sumida. This is indeed a nice property but probably more suited for young couples rather than for family with young kids. However we still had a great time, as they do factor in children and provided small yukata as well.

10/10 Excellent

Dora

Stayed 1 night in Jun 2023

10/10 Excellent

Hee Lee

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Good size for triple bedder. Nice and quiet. Cons are No hook for hanging clothes or towel in bathroom except the bar which outside there door. We needed to hang a bag to contain our clothing inside while showering. Tap at basins are very low, when one needs to fill up flask, have to do it with shower head inside bathroom.
Stayed 2 nights in May 2023

10/10 Excellent

Kok

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cozy place
Stayed 1 night in Jan 2023

8/10 Good

WAN ZHEN

Stayed 1 night in Dec 2022

8/10 Good

Verified traveler

Stayed 1 night in Sep 2020

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Super nice hotel. With a good view
Stayed 1 night in Mar 2020

4/10 Poor

N, Nil

Traveled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
The deco is great, given it was designed by a famous architect. Other than the deco, there is nothing. Location is terrible as you need the shuttle bus for going to the Toya Onsen Street and Toya Station. You also often have to wait for others who are always late. Food is a disaster. Breakfast is served with cold meat, old bread, overcooked rice and lack of variety. The exact same food repeats every morning. Dinner is so awful that it receives huge complaints on Google Maps reviews. Staff mostly are Chinese and fail to upkeep the services that the deco deserves. What a shame.
Stayed 2 nights in Feb 2020
Response from Kyle Oh Reception Supervisor WE Hotel Toya on Feb 29, 2020
Dear N Greetings from WE Hotel Toya Thank you very much for staying at WE Hotel Toya and taking the time to write a review about your experience. We are delighted to read your compliments about our facilities and to know that you enjoy the design and service . Our staffs tried their best to entertain and serve the needs of all our guests with their warmest attitudes. I had been forward your suggest to F&B Manager and we will find better Solution to improve our service ASSP. Thank you once again for your recent stay with us and we hope that we have an opportunity to serve you again in the near future. Yours sincerely,

10/10 Excellent

terrence

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing
Amazing hotel. Nice view . Great service and food
Stayed 2 nights in Feb 2020

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Feb 2020
Response from Kyle Oh Reception Supervisor WE Hotel Toya on Feb 17, 2020
Dear Guest Greetings from WE Hotel Toya Thank you very much for staying at WE Hotel Toya and taking the time to write a review about your experience. We are delighted to read your compliments about our facilities and to know that you enjoy the design and service . Our staffs tried their best to entertain and serve the needs of all our guests with their warmest attitudes. Thank you once again for your recent stay with us and we hope that we have an opportunity to serve you again in the near future. Yours sincerely,

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Can't wait for the next time
The views were phenomenal and absolutely worth the price. Their staff were so considerate, helpful and went out of their way to make our stay comfortable. A+. We couldn't find the hotel in our rental car's GPS so we just keyed in the telephone number of the convenience store close by.
Stayed 1 night in Feb 2020
Response from Kyle Oh Reception Supervisor WE Hotel Toya on Mar 3, 2020
Dear Guest Greetings from WE Hotel Toya Thank you very much for staying at WE Hotel Toya and taking the time to write a review about your experience. It was our great honor to have you here as our valued guests. We are delighted to read your compliments about our facilities and to know that you enjoy the design and service. Foe the further reference, you can use We Hotel Toya Mapcode,321789757*16 to locate our hotel. Thank you once again for your recent stay with us and we hope that we have an opportunity to serve you again in the near future. Yours sincerely,

8/10 Good

Chung Yan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
pleasant stay & relaxing
The hotel only opened for 1 yr, condition very new! We booked a double room with lake view and outdoor bathtub (tht was amazing overlooking the Toya Lake!!! even tho its just hot water not actual spring water, but downstairs provide public bath tht is proper onsen) Not a crowded hotel at all since its not so near to town, which was what made it so relaxing~ but one thing was the shuttle bus is not so frequent.. so when we had nothing to do on the onsen street in town, we had to take taxi which costs us ard 3500 yen to get to the hotel... otherwise we had to wait another 1.5 hr with nothing to do since all shops are closed...tht was very expensive! more shuttle bus or allow pick up service would make the trip so much better n convenient!
breakfast area
view from balcony (view of outdoor bathtub!!)
view from bed just amazing
breakfast with enough choices i think~
Stayed 1 night in Jan 2020
Response from Kyle Oh Reception Supervisor WE Hotel Toya on Jan 29, 2020
Dear Chung Yan Greetings from WE Hotel Toya Thank you very much for staying at WE Hotel Toya and taking the time to write a review about your experience. It was our great honor to have you here as our valued guests. We are delighted to read your compliments about our facilities and to know that you enjoy the design and service .I had been farward your comment to our manager and we will continue to find way to improve our service to finally meet need of future guest. Thank you once again for your recent stay with us and we hope that we have an opportunity to serve you again in the near future. Yours sincerely,

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
really nice hotel
Stayed 1 night in Jan 2020
Response from Kyle Oh Reception Supervisor WE Hotel Toya on Jan 26, 2020
Dear Guest Greetings from WE Hotel Toya Thank you very much for staying at WE Hotel Toya and taking the time to write a review about your experience. We are delighted to read your compliments about our facilities and to know that you enjoy the design and service . Our staffs tried their best to entertain and serve the needs of all our guests with their warmest attitudes. Thank you once again for your recent stay with us and we hope that we have an opportunity to serve you again in the near future. Yours sincerely,

8/10 Good

YI-TING

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service
Great employees, but only one complaint
The employees were very kind and respectful. The only complain I had was that the employees needs a little more training when providing customer services.
Stayed 2 nights in Dec 2019
Response from Kyle Oh Reception Supervisor WE Hotel Toya on Feb 6, 2020
Dear Yi-Ting Greetings from WE Hotel Toya Thank you very much for staying at WE Hotel Toya and taking the time to write a review about your experience. It was our great honor to have you here as our valued guests. We are delighted to read your compliments about our facilities and to know that you enjoy the design and service .I had been farward your comment to our manager and we will continue to find way to improve our service to finally meet need of future guest. Thank you once again for your recent stay with us and we hope that we have an opportunity to serve you again in the near future. Yours sincerely,

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice ambience and decor. Friendly and attentive service staff. Good experience in soaking in hot-tub on the room balcony in full privacy overseeing the snowy scenery.
Stayed 1 night in Dec 2019
Response from Kyle Oh Reception Supervisor WE Hotel Toya on Jan 5, 2020
Dear Guest Greetings from WE Hotel Toya Thank you very much for staying at WE Hotel Toya and taking the time to write a review about your experience. We are delighted to read your compliments about our facilities and to know that you enjoy the design and service . Our staffs tried their best to entertain and serve the needs of all our guests with their warmest attitudes. Thank you once again for your recent stay with us and we hope that we have an opportunity to serve you again in the near future. Yours sincerely,

10/10 Excellent

Christy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything is PERFECT!!!
It was a very pleasant stay at WE! Everything was perfect! Excellent room, service and food. Staffs can speak good English and very helpful. Location will be a down side for travellers without a car as it’s a bit out of down town (Onsen street) but it could also be an advantage to enjoy the silence. Perhaps they are still very new so we cannot find it from the car GPS but still managed to find it from Google Map. We stayed there for only one night which is too short :( The room is nicely decorated and provide everything you need. The private bath tub on the balcony was amazing, especially when it’s snowing outside. The public onsen (spa) is clean and big! The breakfast is a must try! Highly recommended to family and couple!
Hotel lobby
Stayed 1 night in Nov 2019
Response from Kyle Oh Reception Supervisor WE Hotel Toya on Jan 1, 2020
Dear Christy Greetings from WE Hotel Toya Thank you very much for staying at WE Hotel Toya and taking the time to write a review about your experience. We are delighted to read your compliments about our facilities and to know that you enjoy the service and View . Thank you once again for your recent stay with us and we hope that we have an opportunity to serve you again in the near future. Yours sincerely,

10/10 Excellent

Verified traveler

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is located on a beautiful lake. Our room had a view of a whole lake, and was modern and comfortable. The outdoor bath was wonderful!
Stayed 2 nights in Oct 2019
Response from Kyle Oh Reception Supervisor WE Hotel Toya on Oct 19, 2019
Dear Guest Greetings from WE Hotel Toya Thank you very much for staying at WE Hotel Toya and taking the time to write a review about your experience. We are delighted to read your compliments about our facilities and to know that you enjoy the design and service . Our staffs tried their best to entertain and serve the needs of all our guests with their warmest attitudes. Thank you once again for your recent stay with us and we hope that we have an opportunity to serve you again in the near future. Yours sincerely,

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location with views of the Lake Toya. Access to the lake via steep driveway. Hotel itself is excellent with very friendly staff. Onsite onsen is excellent as well. The problem is that the hotel is far (20min shuttle ride) from the town with no other restaurants near the hotel.
Stayed 3 nights in Sep 2019
Response from Kyle Oh Reception Supervisor WE Hotel Toya on Oct 4, 2019
Dear Guest, Thank you very much for staying at WE Hotel Toya and taking the time to write a review about your experience. We are delighted to read your compliments about our facilities and to know that you enjoy the view ,design and service . Our staffs tried their best to entertain and serve the needs of all our guests with their warmest attitudes. Thank you once again for your recent stay with us and we hope that we have an opportunity to serve you again in the near future. Yours sincerely

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Designer hotel with relaxing environment
The hotel is amazing and love the design of the room. There is an outdoor onsen at the balcony of the room. Love the sofa bed by the big window in the room. Really relaxing environment. It takes 20 mins to go to the fireworks city Centre by the hotel shuttle.
Stayed 2 nights in May 2019
Response from Kyle Oh Reception Supervisor WE Hotel Toya on Aug 16, 2019
Dear Guest, Thank you very much for staying at WE Hotel Toya and taking the time to write a review about your experience. We are delighted to read your compliments about our facilities and to know that you enjoy the view ,design and service . Our staffs tried their best to entertain and serve the needs of all our guests with their warmest attitudes. Thank you once again for your recent stay with us and we hope that we have an opportunity to serve you again in the near future. Yours sincerely

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Place is very new, clean and in excellent condition. The design is very good and minimalist with good layout and spacious. Room is bright and with very good lake view. One minor complaint is the wash basin with the low tap which made washing difficult.
Stayed 2 nights in Jul 2019
Response from Kyle Oh Reception Supervisor WE Hotel Toya on Jul 22, 2019
Dear Guest Greetings from WE Hotel Toya Thank you very much for staying at WE Hotel Toya and taking the time to write a review about your experience. It was our great honor to have you here as our valued guests. We are delighted to read your compliments about our facilities and to know that you enjoy the design and View.I had been farward your comment to Housekeeping manager and we will continue to find way to improve our service to finally meet need of future guest. Thank you once again for your recent stay with us and we hope that we have an opportunity to serve you again in the near future. Yours sincerely,

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2019
Response from Kyle Oh Reception Supervisor WE Hotel Toya on Jul 13, 2019
Dear Guest Greetings from WE Hotel Toya Thank you very much for staying at WE Hotel Toya and taking the time to write a review about your experience. It was our great honor to have your ladys here as our valued guests. We are delighted to read your compliments about our facilities and to know that you enjoy the design and service .I had been farward your comment to F&B manager and we will continue to find way to improve our service to finally meet need of future guest. Thank you once again for your recent stay with us and we hope that we have an opportunity to serve you again in the near future. Yours sincerely,

10/10 Excellent

Verified traveler

Stayed 1 night in Jul 2019
Response from Kyle Oh on Jul 8, 2019
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

SHU KEI

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2019
Response from kyle Oh on Jul 8, 2019
Thanks for staying with us. We appreciate your feedback!

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service
Stayed 1 night in May 2019
Response from Kyle Oh Reception Supervisor WE Hotel Toya on Jun 2, 2019
Dear Guest Greetings from WE Hotel Toya Thank you very much for staying at WE Hotel Toya. Hope you have relax time with the beautiful view of Lake Toya. We wish that we have an opportunity to serve you again in the near future. Yours sincerely,

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Relaxing stay
Only stayed there for 2 nights, but I definitely loved it. The room was spacious and in good order. The view of Lake Toya was beyond description. It was so refreshing to be able to see the beautiful lake view every morning I woke up. The hot bath was super amazing. The service was good and very attentive.
Stayed 2 nights in May 2019
Response from Kyle Oh Reception Supervisor WE Hotel Toya on Jun 2, 2019
Dear Guest Greetings from WE Hotel Toya Thank you very much for staying at WE Hotel Toya and taking the time to write a review about your experience. We are delighted to read your compliments about our facilities and to know that you enjoy the design and service . Our staffs tried their best to entertain and serve the needs of all our guests with their warmest attitudes. Thank you once again for your recent stay with us and we hope that we have an opportunity to serve you again in the near future. Yours sincerely,

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Mar 2019
Response from Kyle Oh Reception Supervisor on Apr 20, 2019
Dear Guest Greetings from WE Hotel Toya It was our great honor to have you here as our valued guest. . We are very glad to know that you enjoy your time in We Hotel Toya Thank you once again for your recent stay with us and we hope that we have an opportunity to serve you again in the near future. Yours sincerely,

10/10 Excellent

Verified traveler

Stayed 1 night in Feb 2019
Response from Kyle Oh Reception Supervisor on Apr 20, 2019
Dear guest Greetings from WE Hotel Toya Thank you very much for staying at WE Hotel Toya. We are very glad to know that you have good time in our hotel. Thank you once again for your recent stay with us and we hope that we have an opportunity to serve you again in the near future. Yours sincerely,

10/10 Excellent

Matthew, HKG

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Highly recommended !
Excellent Hotel, with nice designs, kind of High-end Muji style ! A private Onsen Bath-tub at the balcony, perfect views!
Stayed 1 night in Dec 2018
Response from Kyle Oh Reception Supervisor on May 8, 2019
Dear Guest Greetings from WE Hotel Toya Thank you very much for staying at WE Hotel Toya and taking the time to write a review about your experience. We are delighted to read your compliments about our facilities and to know that you enjoy the design .Thank you once again for your recent stay with us and we hope that we have an opportunity to serve you again in the near future. Yours sincerely,

8/10 Good

Ting Fung

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024

10/10 Excellent

JUNU

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Siu Him

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
環境非常之好，設施設計優美，早餐晚餐也很好食，惟一不滿就是房間內的水龍頭出水口太低，斟水十分不方便
Stayed 1 night in Feb 2024

10/10 Excellent

ming yin

Stayed 1 night in Feb 2024

8/10 Good

YIK SHUN

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
我不滿意洗手盆與水龍頭距離太近 水杯裝水有困難
Stayed 2 nights in Jan 2024

10/10 Excellent

Miyu

Liked: Cleanliness, staff & service
Stayed 1 night in Jan 2024

10/10 Excellent

Sin ting

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very full dinner. Nice place to stay. Free shuttle available, reserve by email
Stayed 2 nights in Jan 2024

10/10 Excellent

Iris

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Thank you very much to the hotel for providing me with a delightful experience. The decoration is beautiful, very clean, and spacious. The environment and the scenery are excellent. The staff is friendly and polite. I will definitely come back and recommend it to other friends.
Stayed 2 nights in Dec 2023

10/10 Excellent

Pin Tzu

Stayed 1 night in Nov 2023

6/10 Okay

Junghoon

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
뷰좋고 식사도 좋습니다. 주변에 산책외는 할꺼 없고 호텔내부도 매우작아요. 불꽃놀이는 안보입니다
Stayed 1 night in Sep 2023

10/10 Excellent

Yanping

Stayed 2 nights in Oct 2023

10/10 Excellent

CHIA YUAN

Stayed 1 night in Sep 2023

8/10 Good

Junko

Liked: Cleanliness
Stayed 1 night in Aug 2023

8/10 Good

Kazumi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
洞爺湖を眺められる
隈研吾デザインで落ち着いた雰囲気のホテルでした。 客室も広々としており、窓から洞爺湖を眺めました。部屋のベランダにある露天風呂もヒノキの香りが気持ちよかったです。 料理についても、道産食材を使いとても美味しかったです。しかし、スタッフが外国人のため、料理の説明がなく残念でした。 厨房の慌ただしさが音で少々聞こえてしまうので、ラグジュアリーホテルにしては、落ち着きが足りないと思います。 朝食もプレートとビュッフェの兼用タイプでしたが、説明が足りなく、ビュッフェを十分に堪能できませんでした。 また、ホテル全体の雰囲気はとても素晴らしいですが、デザイン性にこだわっているためか時々使い勝手が悪い点もありました。 大浴場のシャワーの水圧が弱い 大浴場の着替え場所に扇風機がなく、暑かった
Stayed 1 night in Aug 2023

10/10 Excellent

seokcheol

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2023