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"Front desk staff are very friendly and location is very convenient. "

"Smaller hotel but has everything you could need."

"Hostel was not at the location provided in listing but 1.1 km away from the lake. Self-check in was fin but hostel was run down with many lights not working, cobwebs in hallways. Rooms were booked with private bathrooms but there was no private bathrooms. Bathrooms were communal and there was no shower just sinks with buckets. Sheets were clean but rooms had broken a/c, smelled of fumigation but there were still bugs, broken drawers and lights. It was the worst hostel I have stayed in. We booked three rooms across two reservations and one rooms was so bad that two people ended up sleeping in one room. Said there was free breakfast but it was only toast and coffee/tea. Do not recommend!"

"The Richmond always meets expectations and the Aomori branch does not disappoint. The hotel is located within a mile from the Aomori train station, making it a nice walk or a very cheap taxi ride if you have luggage. The shopping arcade is within this walking distance, so there is no shortage of things to see and shop for after you check in. The room was clean and spacious(especially the bathroom), easily fitting two with 2 big suitcases. The Richmond is famous in our minds for the reasonably priced breakfast buffet which we took advantage of every day of our stay. We actually missed our first day due to a flight change, and although we missed out on a last minute refund, the front desk had chocolate and cookie omiyage as consolation for both me and my wife. The Richmond will always be one of the top places for us to stay anywhere in Japan."

"Great onsen stay!"

"Good"

"No AC and was extremely hot"