1/5 - Terrible
Verified traveler
Will never come back to this property and if this is the kind of hotel that Holiday Inn is going to keep its flag on, I’m likely to not utilize this brand in the future



Waited over 1hr to check in only for them to tell me they had NO clean rooms. I booked two double beds only to be bumped down to a king size bed for my two daughters & myself. It gets better! Only to get to the room to find out it didn’t have heat. Waited over 2hrs to get heat in 30 degree weather. ...
Reviewed on Feb 26, 2026

all was good
Reviewed on Feb 26, 2026

The rooms are clean. The location is incredible to arrive by airtrain from JFK. Packages delivered are little expensive. Staff is very friendly. This is my 3rd time at Hyatt!!
Reviewed on Feb 26, 2026

Clean room staff was very nice
Reviewed on Feb 25, 2026

Overall, the stay was comfortable and the place was clean and quiet. The location was convenient, and check-in was easy. However, a few basic items were missing, such as toilet paper and a sponge for cleaning, which made the stay a bit inconvenient. With better attention to these small essentials, ...
Reviewed on Feb 24, 2026

Enjoyed our stay. Good price, nice room. Love the location. The only issue is that when showering, the water spills out all over the bathroom floor and it was hitting the wood vanity sink and completely rotting and splintering the wood. They should come up with a better shower solution, as the shower ...
Reviewed on Feb 23, 2026
Will never come back to this property and if this is the kind of hotel that Holiday Inn is going to keep its flag on, I’m likely to not utilize this brand in the future
convenient, lovely amazing
Grew up here and impressed with all of the ongoing developments, improvements, and amenities that have popped up over the last decade. Proud of my hometown.
