Exterior

Reviews of Toyoko Inn Tokyo Haneda Kuko No.2

3 out of 5
Toyoko Inn Tokyo Haneda Kuko No.2
1-1-7, Haneda Ota-ku, Tokyo, Tokyo

Reviews

8.4

Very Good

Rating 10 - Excellent. 397 out of 1017 reviews" "
Rating 8 - Good. 412 out of 1017 reviews" "
Rating 6 - Okay. 160 out of 1017 reviews" "
Rating 4 - Poor. 36 out of 1017 reviews" "
Rating 2 - Terrible. 12 out of 1017 reviews" "

8.6/10

Cleanliness

8.4/10

Staff & service

8.2/10

Amenities

8.2/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Scott

Good location
Stayed 1 night in May 2024

8/10 Good

Paoling

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Did meet my requests of having higher floor, quieter floor and close to the emgency exit 👍
Stayed 1 night in May 2024
Response from 東横INN羽田空港2 くちこみ担当 on May 21, 2024
ご宿泊誠にありがとうございました。リクエストにお応えできるよう準備、お部屋へご案内させて頂きました。機会がございましたら、またのご来店心よりお待ちしております。

10/10 Excellent

sin yee

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location, good transport, clean and no frills but fine facilities. Good price
Stayed 1 night in May 2024
Response from 東横INN羽田空港2 くちこみ担当 on May 20, 2024
Thank you for staying at our hotel.All of our staff are looking forward to seeing you again.

10/10 Excellent

Mimi

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is so convenient especially when you’re on a transit or have an early flight. I really appreciate the free bus shuttle to the airport and the amazing free breakfast! The staff are so nice and friendly too. There are two convenience stores nearby as well. Will definitely book here again and will highly recommend.
Stayed 2 nights in May 2024
Response from 東横INN羽田空港2 くちこみ担当 on May 19, 2024
Thank you very much for using our hotel hotel.Also, thank you again for giving us your thoughts at that time.We will continue to devote ourselves to striving to give impression and satisfaction to many customers in the future.We look forward to your continued use.

8/10 Good

Eleanor

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect for transit travelers. Convenient with free shuttle to/from Haneda Airport and great breakfast included too.
Stayed 1 night in May 2024
Response from 東横INN羽田空港2 くちこみ担当 on May 16, 2024
Thank you very much for staying at our hotel the other day.Every employee will continue to devote so that we can offer you more hospitality when you next visit us.

10/10 Excellent

Christina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff.
Stayed 1 night in May 2024
Response from 東横INN羽田空港2 くちこみ担当 on May 12, 2024
Thank you very much for staying at our hotel.All of our staff will continue to strive to improve our services.We look forward to your next stay with us.

6/10 Okay

judy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from 東横INN羽田空港2 くちこみ担当 on May 8, 2024
この度は当ホテルにご宿泊賜り誠にありがとうございました。是非またのお越しをスタッフ一同心よりお待ち申し上げます。

4/10 Poor

Alice

Bed was really hard like described by others. Not very soundproof can hear neighbors flushing toilet. Wouldn't recommend staying for many days but is convenient if catching an early flight.
Stayed 1 night in May 2024
Response from 東横INN羽田空港2 くちこみ担当 on May 6, 2024
Thank you very much for staying at our hotel.We apologize for any inconvenience caused.All of our staff members look forward to welcoming you back again.

10/10 Excellent

Frederick

Liked: Cleanliness, staff & service, property conditions & facilities
X
Stayed 1 night in Apr 2024

10/10 Excellent

Carlos, London

Liked: Cleanliness, staff & service, property conditions & facilities
Very close to the airport, the staff is great and the transport to the airport was on time
Stayed 1 night in Apr 2024
Response from 東横INN羽田空港2 くちこみ担当 on May 1, 2024
Thank you very much for having stayed at our hotel this time.Thank you again for having posted a review.We look forward to seeing you soon on your next visit.

8/10 Good

Sarah

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff but had some difficulties with english/ and the booking via an external source. Other than that definitely recommend. The airport transport makes it super convenient and the breakfast is fine, too.
Stayed 1 night in Apr 2024
Response from 東横INN羽田空港2 くちこみ担当 on Apr 27, 2024
This time, thank you for staying at our hotel from some hotels.We will continue to make efforts to encourage your satisfaction with customer's .I and all staff are looking forward to meeting you again .

8/10 Good

Renata

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Close to the train station and near the airport. Great for a short stay.
Stayed 1 night in Apr 2024
Response from 東横INN羽田空港2 くちこみ担当 on Apr 27, 2024
Thank you very much for staying at our hotel.Also, thank you for choosing our hotel from many hotels.Every employee will continue to devote so that we can offer you more hospitality when you next visit us.

10/10 Excellent

Ken

Liked: Cleanliness, staff & service, property conditions & facilities
It was great
Stayed 1 night in Apr 2024
Response from 東横INN羽田空港2 くちこみ担当 on Apr 25, 2024
Thank you very much for staying at our hotel.Also, thank you for choosing our hotel from many hotels.We will continue to pursue aiming for hotels that will be selected by many customers in the future.We sincerely look forward to your visit.

8/10 Good

jean

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
while the rooms are small, it was clean, convenient to Haneda airport and efficient. Excellent breakfast.
Stayed 1 night in Mar 2024
Response from 東横INN羽田空港2 くちこみ担当 on Apr 16, 2024
Thank you for staying this time. We would also like to thank you again for your review. I am honored to receive your compliment. We will continue to devote ourselves to customer satisfaction. We look forward to seeing you again

8/10 Good

Quoc Khanh

Liked: Cleanliness, staff & service, property conditions & facilities
breakfast is good team is helpful bus service is very nice
Stayed 1 night in Apr 2024
Response from 東横INN羽田空港2 くちこみ担当 on Apr 17, 2024
この度は当ホテルにご宿泊賜り誠にありがとうございました。快適に過ごしていただき嬉しく思っております。是非またのお越しをスタッフ一同心よりお待ち申し上げます。

10/10 Excellent

teresa

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Walking distance to transport, lovely park for children and adults to spend the day, breakfast was amazing, place to keep bags after check out was safe and convenient, staff friendly and professional.
Stayed 1 night in Apr 2024
Response from 東横INN羽田空港2 くちこみ担当 on Apr 15, 2024
Thank you very much for staying at our hotel.We look forward to welcoming you back again.

10/10 Excellent

Teruko

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff
Stayed 9 nights in Mar 2024

10/10 Excellent

Steve

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service, easy check-in, clean room, ease of access from the airport, restaurants in the area
Stayed 1 night in Mar 2024
Response from ガファロフ on Apr 24, 2024
この度は当ホテルにご宿泊賜りまして誠に有難う御座いました。又、お忙しい中時間を割いてご投稿頂きました事、重ねて御礼申し上げます。是非、挽回の機会を賜りたく、またのご来館を心よりお待ち申し上げます。

10/10 Excellent

Jessica

Liked: Cleanliness, staff & service
Stayed 1 night in Apr 2024
Response from 東横INN羽田空港2 くちこみ担当 on Apr 6, 2024
この度はご宿泊頂き誠にありがとうございます。また、多くのホテルの中からお選び頂き、心より感謝いたします。今後も皆様により快適にお過ごしいただけるよう努めてまいります。またのお越しを心よりお待ち申し上げます。

10/10 Excellent

Camryn

Stayed 1 night in Mar 2024

8/10 Good

Myrna

Liked: Cleanliness, staff & service, amenities
It has a free breakfast, staff are accommodating and close to convinient stores
Stayed 1 night in Mar 2024
Response from 東横INN羽田空港2 くちこみ担当 on Mar 27, 2024
この度は当ホテルへのご宿泊、誠にありがとうございました。又、お忙しい中ご投稿頂きまして重ねて御礼申し上げます。次回ご来館いただけた際には更なるおもてなしをご提供できますよう従業員一同、精進して参ります。

10/10 Excellent

Mayumi

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from 東横INN羽田空港2 くちこみ担当 on Mar 22, 2024
この度は当ホテルにご宿泊賜りまして誠に有難う御座いました。また機会がありましたらご検討していただけると幸いです。

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was a little small, but perfectly clean and comfortable. Room temperature control was in working condition. Breakfast food was perfectly adequate. Staff and service were courteous and helpful. Would absolutely recommend staying here.
Stayed 3 nights in Mar 2024
Response from 東横INN羽田空港2 くちこみ担当 on Mar 21, 2024
Thank you very much for staying at our hotel the other day.We will continue to pursue aiming for hotels that will be selected by many customers in the future.We sincerely look forward to your visit.

10/10 Excellent

Douglas

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Only problem with this hotel are rock hard beds and only Japanese food at breakfast. Staff are excellent and helped when we had a problem with our flight. Easy to deal with
Stayed 4 nights in Mar 2024
Response from 東横INN羽田空港2 くちこみ担当 on Mar 18, 2024
Thank you very much for staying at our hotel.Thank you again for taking the time out of your busy schedule to post.We will continue to do our best to provide hospitality that is close to our customers.We sincerely look forward to serving you again.

10/10 Excellent

John

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It's a very nice stay for a very reasonable price. Conveniently located. I've stayed at the Toyoko-Inn in Itami Osaka several times. I'll stay at the Toyoko-Inn in Tokyo now too.
Stayed 1 night in Mar 2024
Response from 東横INN羽田空港2 くちこみ担当 on Mar 15, 2024
Thank you for choosing Toyoko Inn from among the many hotels available.We will continue to strive to improve our services so that we can become a hotel chosen by more and more customers.We look forward to seeing you again.

6/10 Okay

Douglas

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
This is a great hotel for the price. Breakfast was good for Japanese people but not so good for North American people. Bed was like sleeping on the floor hard as a rock and the pillows were so hard my neck is sore after 1 night. Staff were excellent and very helpful
Stayed 1 night in Mar 2024
Response from 東横INN羽田空港2 くちこみ担当 on Mar 7, 2024
Thank you very much for staying at our hotel.We apologize for the inconvenience.We will take your opinions into consideration.All of our staff members look forward to welcoming you back again.

8/10 Good

Percy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

6/10 Okay

Teresa

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Room and location were good. However, the staff were not. When I needed transport to the airport via the shuttle, the receptionist pointed me to the side of the building, not the front of the building. They caused me to miss my bus and I had to take a separate taxi to the airport, that I had to pay for. I was very disappointed they did not take accountability missing my bus because of them.
Stayed 1 night in Mar 2024
Response from 東横INN羽田空港2 くちこみ担当 on Mar 8, 2024
Thank you very much for using our hotel.We would also like to thank you again for your feedback on that occasion.We sincerely apologize for the many things that did not meet your expectations.

8/10 Good

Ferdinand

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Enjoy the stay
It met all my expectation. Very comfortable stay. Ootorii station is very close. I would recommend this hotel. I stayed at 東横2
Stayed 2 nights in Feb 2024
Response from 東横INN羽田空港2 くちこみ担当 on Mar 2, 2024
Thank you very much for your stay at our hotel.We are grateful for receiving a valuable evaluation.We look forward to seeing you soon on your next visit.

10/10 Excellent

Emily

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very near the Haneda airport. An excellent stay for the night before a morning flight. Free shuttle service available from hotel to airport.
Stayed 1 night in Feb 2024
Response from 東横INN羽田空港2 くちこみ担当 on Mar 2, 2024
Thank you very much for having stayed at our hotel this time.Thank you again for having posted a review.We will continue to pursue aiming for hotels that will be selected by many customers in the future.We sincerely look forward to your visit.

10/10 Excellent

margaret

Liked: Cleanliness, staff & service, property conditions & facilities
From Haneda airport is not easy to find the right trains and stop.
Stayed 1 night in Feb 2024
Response from 東横INN羽田空港2 くちこみ担当 on Feb 21, 2024
この度は当ホテルにご宿泊賜り誠にありがとうございました。是非またのお越しをスタッフ一同心よりお待ち申し上げます。

10/10 Excellent

Allen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great value for its price
Stayed 1 night in Feb 2024
Response from 東横INN羽田空港2 くちこみ担当 on Feb 20, 2024
Thank you very much for staying at our hotel the other day.We will continue to pursue aiming for hotels that will be selected by many customers in the future.We sincerely look forward to your visit.

6/10 Okay

Mark

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Booked room for 2 adults and 1 child Told had to pay for towel for child as he was free! Even though booked as 3 people
Stayed 1 night in Feb 2024

10/10 Excellent

Hyun Ah

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good!! Satisfied!!
Good location. They have airport shuttle bus it is really convenience. Free breakfast was good. They served healthy food. Very clean, tidy room. Staff was so kind. If you looking for the accommodation nearby Haneda airport, I highly recommended this hotel. Thanks!!!
Stayed 1 night in Feb 2024
Response from 東横INN羽田空港2 くちこみ担当 on Feb 14, 2024
This time thank you for your contribution to the review, thank you for your high evaluation. Thank you very much.We appreciate your satisfaction and I am very pleased.We will continue to devote ourselves to striving to give impression and satisfaction to many customers in the future.We look forward to your continued use.

10/10 Excellent

Erik, Honolulu

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

10/10 Excellent

Masao

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

10/10 Excellent

Philip

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay in Tokyo!
Great hotel, perfect location, a stones throw from the subway; including directions from the subway platform to the hotel and a free airport shuttle service. The hotel was clean tidy and spacious.
Stayed 1 night in Jan 2024
Response from 東横INN羽田空港2 くちこみ担当 on Jan 26, 2024
この度は当ホテルにご宿泊賜り誠にありがとうございました。是非またのお越しをスタッフ一同心よりお待ち申し上げます。

10/10 Excellent

Seth

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from 東横INN羽田空港2 くちこみ担当 on Jan 23, 2024
この度は当ホテルへのご宿泊、誠にありがとうございました。又、お忙しい中ご投稿頂きまして重ねて御礼申し上げます。またのお越しを心よりお待ち申し上げます。

8/10 Good

MASAMITSU

Stayed 1 night in Jan 2024

10/10 Excellent

Mavis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Love Toyoko Inn. More bang for your buck plus free breakfast! Only hiccup is airport shuttle not as frequent as before. Luckily location is near train station from the airport.
Stayed 2 nights in Jan 2024

8/10 Good

?

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023

10/10 Excellent

Eric Yau-kan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Facilities and room quite new and nicely maintained. Fairly standard type and size of room among business hotels in Japan. Literally besides the exit of Otorii station, which is 10 min from Haneda and about 20 min from Shinagawa.
Stayed 1 night in Dec 2023
Response from 東横INN羽田空港2 くちこみ担当 on Jan 17, 2024
この度は当ホテルにご宿泊賜り誠にありがとうございました。是非またのお越しをスタッフ一同心よりお待ち申し上げます。

10/10 Excellent

Dora

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fast check in
Great customer service. Lady at front desk quickly assisted with checking in. I could not find my reservation number, and she used my passport to look up info. Very fast check in. Room was small compared to American rooms, but it was still perfect. Shuttle service was great both arriving and departing. Also, train stop was about 2 buldings away. Extremely convenient.
Stayed 2 nights in Jan 2024
Response from 東横INN羽田空港2 くちこみ担当 on Jan 16, 2024
この度は当ホテルにご宿泊賜り誠にありがとうございました。是非またのお越しをスタッフ一同心よりお待ち申し上げます。

10/10 Excellent

Chun-Kang

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

10/10 Excellent

Kazuko

Stayed 1 night in Jan 2024

10/10 Excellent

Yen Ping

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

8/10 Good

zhixia

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from 東横INN羽田空港2 くちこみ担当 on Jan 8, 2024
この度は当ホテルをご利用いただきまして誠にありがとうございます。また、その際のご感想をお寄せいただき、心より感謝いたします。またのお越しを心よりお待ち申し上げます。

10/10 Excellent

Tara

Stayed 2 nights in Jan 2024
Response from 東横INN羽田空港2 くちこみ担当 on Jan 26, 2024
この度は当ホテルにご宿泊賜り誠にありがとうございました。是非またのお越しをスタッフ一同心よりお待ち申し上げます。