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Staff were polite and extremely helpful. They took note of our requests and we did not have to restate anything to get things done. This is what I considered professionalism. Room price was expensive but we enjoyed our stay a lot. Expedia offered complimentary access to the hotel's gym and pool which ...
It is a very convenient place to stay as it is very close to Shibuya station. We enjoyed our stay there.
The staff are always very friendly and provide excellent service...at ALL times. Dining, especially the daily breakfast buffet, is very good. I always enjoy the services of the Excel Hotel in my travels to Japan. Thank you!
Close to the station, clean room but a bit old. Great breakfast and staffs are nice.
This hotel is the finest hotel my wife and I have ever stayed at. We were absolutely blown away by all aspects of the establishment. Service was exceptional!
Staff were very friendly and location is super central.
Perfect location to any part of Tokyo metropolitan area
The hotel was great. It is part of a large shopping mall with upscale shops and restaurants. While it was a decent price, it did seem as if it was targeted more towards well-to-do people based on the kind of people that were staying there and the appearance of the hotel. We felt pretty out of place, ...
very pleasant and great staff. great location too. I like this renovated room.
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