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Reviews of The Kitano Hotel Tokyo

4 out of 5
The Kitano Hotel Tokyo
2-16-15 Hirakawa-cho, Tokyo, Tokyo

Reviews

9.6

Exceptional

Rating 10 - Excellent. 180 out of 229 reviews" "
Rating 8 - Good. 38 out of 229 reviews" "
Rating 6 - Okay. 7 out of 229 reviews" "
Rating 4 - Poor. 0 out of 229 reviews" "
Rating 2 - Terrible. 4 out of 229 reviews" "

10/10

Cleanliness

9.6/10

Staff & service

9.4/10

Amenities

9.8/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Sharon

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel was lovely, our room was amazing and big! We loved the rooftop bar (although it had been raining so we wasn't able to sit outside). The only downside is there are only 3 restaurants in the immediate vacinity but regardless I would definitely stay here again.
Stayed 1 night in May 2024

10/10 Excellent

Tommy, San Francisco

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was incredibly helpful and courteous. Highly recommended.
Stayed 3 nights in May 2024

10/10 Excellent

Patricia

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were always available when we had questions and when we needed assistance. Hotel was recently completely renovated so it was sparkling clean and well maintained. The hotel is boutique size and our room was spacious. We chose to have a light dinner in the rooftop bar and grill one evening. It was delightful! Outdoor seating was an option but it was a bit chilly so we chose to eat indoors and still had a beautiful view. Food and cocktails were perfect. Daily room cleaning and evening turn down were carefully done. I will choose to return to this hotel for our next trip to Tokyo.
Stayed 3 nights in Apr 2024

10/10 Excellent

Wilson Chung-Yin

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent as always
Stayed 2 nights in Apr 2024

10/10 Excellent

Ezra Chul

Liked: Cleanliness, staff & service, property conditions & facilities
Great location
Stayed 2 nights in Apr 2024

10/10 Excellent

Luis Ignacio

Liked: Cleanliness, staff & service, property conditions & facilities
Very good
Stayed 4 nights in Apr 2024

10/10 Excellent

Howard Howard

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location in a quieter location near the Imperial Palace in the center of Tokyo. Hotel rooms are large and very clean. Staff are very welcoming, courteous and friendly. Highly recommended
Stayed 4 nights in Apr 2024

10/10 Excellent

Wilson Chung-Yin

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent choice for staying in Tokyo. We will be back again next time.
Stayed 4 nights in Apr 2024

10/10 Excellent

Jose, SEATTLE

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Mar 2024

10/10 Excellent

Arthur

Stayed 3 nights in Mar 2024

10/10 Excellent

Kylie

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We have stayed at the hotel previously and it is consistently great. Fantastic service, comfortable and large rooms, and good location to travel around Tokyo.
Stayed 1 night in Mar 2024

10/10 Excellent

Yuko, DAYTON

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The elegant boutique hotel is located in a very convenient area.
Stayed 5 nights in Mar 2024

10/10 Excellent

Glenn Robert

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024

10/10 Excellent

Glenda, Vancouver

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely large rooms with ample toiletries and amenities. Small but functional fitness room Staff are very helpful and friendly Metro station less than 5 minute walk Akasaka neighborhood walkable with many dining options Very convenient and wonderful stay
Stayed 3 nights in Mar 2024

10/10 Excellent

Kinny

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It will be perfect if the TV is a smart TV.
Stayed 9 nights in Feb 2024

8/10 Good

James

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful staff — my home in Tokyo! My one suggestion— would have liked a bathrobe. The pyjamas were not the size for westerners.
Stayed 4 nights in Feb 2024

8/10 Good

Lynda

Traveled with family
Liked: Cleanliness, staff & service, amenities
The hotel looks lovely, staff are very friendly and always helpful. The rooms are a very good size for Tokyo and there are restaurants within walking distance or Ginza is 2 train stops away. Unfortunately, the beds are extremely uncomfortable, they are beyond firm there is no give in this mattress at all. They made sleep challenging 2 rooms 4 guests all agreed.
Stayed 4 nights in Feb 2024

10/10 Excellent

Forrest

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very helpful staff, went above and beyond to make check in easy, and also help locate lost luggage from a previous hotel. Very friendly, and easy to communicate with as an English speaker with limited Japanese.
Stayed 2 nights in Feb 2024

10/10 Excellent

Kayhan

Hotel service
Stayed 3 nights in Feb 2024

10/10 Excellent

James

Liked: Staff & service, property conditions & facilities
A small and charming hotel conveniently located especially if one has business with the Government. The staff could not be more helpful and the property is well appointed. A top recommendation
Stayed 6 nights in Jan 2024

10/10 Excellent

Sedrak

Liked: Cleanliness, staff & service, property conditions & facilities
The staff was amazing.
Stayed 2 nights in Jan 2024

10/10 Excellent

Steve

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Jan 2024

10/10 Excellent

simon, Los Angeles

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had an amazing stay at the Kitano. We’ll certainly go back.
Stayed 2 nights in Dec 2023

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Premium hotel stay in Tokyo
A perfect stay at The Kitano Hotel - the area is quiet and peaceful, conveniently located by the metro to travel to central areas like Ginza and Shibuya. Our room was huge and comfortable, staff were very friendly and spoke good English.
Stayed 5 nights in Jan 2024

10/10 Excellent

Agnes

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 8 nights in Jan 2024

10/10 Excellent

Arthur

Stayed 6 nights in Jan 2024

10/10 Excellent

simon, Los Angeles

Liked: Cleanliness, staff & service, property conditions & facilities
Exceptional staff.
Stayed 2 nights in Dec 2023

10/10 Excellent

Won

Stayed 5 nights in Dec 2023

10/10 Excellent

Won

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great staff service location. One of my favourite hotel in Tokyo
Stayed 2 nights in Dec 2023

10/10 Excellent

Daniel

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent hotel near Japanese political core
Excellently located and well run boutique hotel in heart of Tokyo’s political sites. Wonderful restaurants and lounges on site, also conveniently located for nearby cultural and culinary attractions. Friendly staff and all the amenities needed for a fun and productive time in Tokyo.
Stayed 6 nights in Dec 2023

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2023

10/10 Excellent

Qian Ying

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good service, big rooms and convenient
It was very comfortable and amazing. Near the subway, it’s easy to return after a long and cold day out. Staff are also friendly and can speak good English.
Stayed 4 nights in Nov 2023

10/10 Excellent

Bruce

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very clean, comfortable and well appointed room. Generous amenities. Friendly, helpful staff. Location is very central but in government area so not a lot to do in immediate vicinity but super easy access to metro. Overall, a great stay.
Stayed 4 nights in Nov 2023

10/10 Excellent

yisi

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is conveniently located super close to the subway station and a 7/11 lawson convenience store which was a huge plus. The hotel itself is very nice and clean and built with elegant taste. The staff was also super helpful. The manager gave us an upgrade since we were there to celebrate our anniversary so we ended up staying at this over 60 square meters suite which is just amazing and quite impossible in tokyo for this price. The amenities were also great! Would definitely come back when we visit tokyo again and recommend to everyone!

10/10 Excellent

style

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s a great hotel.
Stayed 3 nights in Nov 2023

10/10 Excellent

Sonya

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Gorgeous well maintained property in a quiet area. Excellent service. Spacious rooms with everything you could need. The only drawback is the quiet area aspect .... not many places to eat in easy walking distance. On the other hand, there is a metro station just steps from the front door so you have access to the whole city!!
Stayed 2 nights in Nov 2023

10/10 Excellent

Carol

Really nice hotel. In a business neighborhood. But the beds were literally as hard as a board. Very odd. Everything else was nice.
Stayed 1 night in Nov 2023

10/10 Excellent

Debbie

Liked: Cleanliness, staff & service, property conditions & facilities
Outstanding service.
Stayed 1 night in Nov 2023

10/10 Excellent

Qiuwei, Newtown

Stayed 3 nights in Oct 2023

10/10 Excellent

Nanette

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We stayed at the Kitano for two nights. The staff were all very polite and nice and made us feel very welcome. The room was the perfect size for a couple and very quiet. A kettle and Nespresso machine, mini bar/fridge, and everything you need. Excellent location for convenience stores, and transport: Would recommend if you don’t want to be in the hustle and bustle!
Stayed 3 nights in Oct 2023

10/10 Excellent

Tian Huan

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Located in the central Tokyo where you can take the train station to anywhere easily. I love the room provides all the daily items you need. The hotel atmosphere feels peaceful. I would to stay here when I’m in Tokyo again!
Stayed 3 nights in Oct 2023

10/10 Excellent

Linda

Liked: Property conditions & facilities
Stayed 4 nights in Oct 2023

10/10 Excellent

Edward

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
An absolute pleasure ! Would come back in a heartbeat !
Stayed 6 nights in Oct 2023

10/10 Excellent

Carmen

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Oct 2023

10/10 Excellent

Sepideh

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel
Fantastic hotel with great service, great location and super comfortable room.
Stayed 3 nights in Oct 2023

10/10 Excellent

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A beautiful property in a nice location. Large, newish, well appointed rooms. Subway entrance is a stone’s through fro the hotel. Not super quiet, as a roadway is near, but not really an issue.
Stayed 3 nights in Oct 2023

10/10 Excellent

Brendan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023

10/10 Excellent

David

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed twice in August! Immaculate room service and luxury. Thanks.
Stayed 4 nights in Sep 2023

8/10 Good

David

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff and wonderful property. My only issue was my inability to use all the facilities. The rooftop lounge seemed to be closed almost my entire visit. Tried to book a spa treatment and was unable even though the spa appeared to be closed. Made a dinner reservation and when Attempted to change the time was informed I didn't have a reservation after making it the prior day with the front desk.
Stayed 5 nights in Jul 2023

10/10 Excellent

Daniel

Stayed 2 nights in Jul 2023