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Reviews of APA Hotel & Resort Nishishinjuku Gochome Eki Tower

3 out of 5
APA Hotel & Resort Nishishinjuku Gochome Eki Tower
3-14-1 Honmachi, Shibuya-ku, Tokyo, Tokyo

Reviews

8.8

Excellent

Rating 10 - Excellent. 552 out of 1008 reviews" "
Rating 8 - Good. 296 out of 1008 reviews" "
Rating 6 - Okay. 108 out of 1008 reviews" "
Rating 4 - Poor. 37 out of 1008 reviews" "
Rating 2 - Terrible. 15 out of 1008 reviews" "

9.0/10

Cleanliness

8.6/10

Staff & service

8.8/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Yan Xin

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location
Stayed 5 nights in May 2024
Response from Reception Kondo on May 26, 2024
Thank you for staying at APA Hotel & Resort 〈Nishi Shinjuku 5-chome Station Tower〉. We are happy to hear that you were satisfied with your stay and that you used our services. We will continue to strive to improve our services so that you will be satisfied with your stay. We hope you will use our hotel again when you come back to the neighborhood.We look forward to welcoming you again.

10/10 Excellent

Alexis

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved how close the hotel was to the station. The staff were so helpful with any questions or extending stays!
Stayed 5 nights in May 2024
Response from Front　OBI on May 25, 2024
Thank you very much for staying at APA Hotel & Resort Nishi-Shinjuku 5-chome Station Tower. We are very happy to hear that you were satisfied with your stay.All of us at APA Hotel & Resort will continue to strive for your satisfaction in the future.We look forward to welcoming you again.

10/10 Excellent

Hongjian

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location, with plenty of small restaurants and supermarkets nearby. The Toei Metro station is also a few minutes away from the hotel. Breakfast is excellent, together with the Japanese Bath.
Stayed 10 nights in Mar 2024
Response from フロント　小野 on May 23, 2024
Thank you very much for staying at APA Hotel & Resort Nishi-Shinjuku 5-chome Station Tower.We are very happy to hear that you were satisfied with your stay. All of us at APA Hotel & Resort will continue to strive for your satisfaction in the future.We look forward to welcoming you again.

4/10 Poor

william

Traveled with partner
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
You can’t control temperature in each room. It is one temperature in the whole hotel. Hotel has set it at warm temperatures.
Stayed 1 night in May 2024
Response from Front　OBI on May 21, 2024
Thank you very much for staying at APA Hotel & Resort Nishi-Shinjuku 5-chome Station Tower.The air conditioning system in our hotel is managed by the entire hotel. Currently, the air conditioner is operating in cooling mode, but it is not possible to switch between cooling and heating. We apologize for any inconvenience this may cause you. We look forward to serving you again.

10/10 Excellent

Sheilla Mae

Y
Stayed 3 nights in May 2024
Response from Front　OBI on May 19, 2024
Thank you very much for staying at APA Hotel & Resort Nishi-Shinjuku 5-chome Station Tower.We are very happy to hear that you were satisfied with your stay.All of us at APA Hotel & Resort will continue to strive for your satisfaction in the future.We look forward to welcoming you again.

10/10 Excellent

Sean Joseph Francis

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice, room was much smaller then anticipated
Stayed 6 nights in May 2024
Response from Front　OBI on May 19, 2024
Thank you very much for staying at APA Hotel & Resort Nishi-Shinjuku 5-chome Station Tower.We are very happy to hear that you were satisfied with your stay.All of us at APA Hotel & Resort will continue to strive for your satisfaction in the future.We look forward to welcoming you again.

6/10 Okay

Kayla

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
It was a beautiful hotel but the rooms are too small. I was expecting small but these rooms reminded me of rooms on a cruise ship. The bathroom hardly had any room. The staff were really friendly and helpful. We couldn't use the pool which was lame cuz it was 30 and sunny and would have been super nice. Couldn't use the spa cuz I had tattoos. It was also quite humid in the hotel. Bed was super comfy though.
Stayed 1 night in May 2024
Response from Front　OBI on May 19, 2024
Thank you very much for staying at APA Hotel & Resort Nishi-Shinjuku 5-chome Station Tower.We are very happy to hear that you were satisfied with your stay.All of us at APA Hotel & Resort will continue to strive for your satisfaction in the future.We look forward to welcoming you again.

10/10 Excellent

Erin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 10 nights in May 2024
Response from Reception　Kondo on May 20, 2024
Thank you for staying at APA Hotel & Resort 〈Nishi Shinjuku 5-chome Station Tower〉. We are happy to hear that you were satisfied with your stay and that you used our services. We will continue to strive to improve our services so that you will be satisfied with your stay. We hope you will use our hotel again when you come back to the neighborhood.We look forward to welcoming you again.

10/10 Excellent

Darryn

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was easy! Check in, transportation, food, park beside, staff was fantastic, lots of english if your Japanese isn't great. Definitely would stay again.
Stayed 5 nights in May 2024
Response from Reception　Saito on May 13, 2024
Thank you for staying at APA Hotel & Resort Nishi-Shinjuku 5-chome Station Tower.We are honored to receive your high evaluation.We are glad to hear that you were satisfied with our services. We will continue to strive for better hotel management.We hope you will visit our hotel again when you come to the neighborhood.We look forward to serving you again.

6/10 Okay

Melissa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in May 2024
Response from Front Saito on May 13, 2024
Thank you for staying at APA Hotel & Resort Nishi-Shinjuku 5-chome Station Tower.Thank you again for your review.We will do our best to provide you with a better evaluation and satisfaction.We look forward to serving you again.

10/10 Excellent

Parker

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Small but very well-equipped rooms. Great Onsen and amenities.
Stayed 4 nights in May 2024
Response from フロント　小尾 on May 12, 2024
Thank you very much for staying at APA Hotel & Resort Nishi-Shinjuku 5-chome Station Tower.We are very happy to hear that you were satisfied with your stay.All of us at APA Hotel & Resort will continue to strive for your satisfaction in the future.We look forward to welcoming you again.

10/10 Excellent

Matthew

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I stayed here for 1 month became i love the onsen inside the hotel. The staff are always amazing! The cleaning staff are nice too! I just love this place!! Its not so crouded i feel.
Stayed 20 nights in Apr 2024
Response from Reception Saito on May 11, 2024
Thank you for staying at APA Hotel & Resort Nishi Shinjuku 5-chome Station Tower.We are honored to receive your high evaluation and words of praise.We are glad to hear that you were very satisfied with our large public bath.We will take your feedback into consideration to improve our hotel management.We look forward to welcoming you again.

10/10 Excellent

Mary Ann

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel have all the amenities you need. Close to the train station.
Stayed 2 nights in May 2024
Response from Reception Makino on May 11, 2024
Thank you for staying at APA Hotel & Resort Nishi Shinjuku 5-chome Station Tower. We hope you had a pleasant stay with us. Thank you very much for taking the time to write us. We look forward to welcoming you again.

8/10 Good

Nathan

Liked: Cleanliness, staff & service
Bathroom was always damp smelling, but aside from that great.
Stayed 3 nights in May 2024
Response from Reception　Makino on May 9, 2024
Thank you very much for staying at APA Hotel & Resort Nishi-Shinjuku Gochome Station Tower. We apologize for the inconvenience caused during your stay with us. We will do our best to prevent it from happening again. We look forward to seeing you again.

8/10 Good

Danh

Liked: Cleanliness, staff & service, property conditions & facilities
Clean and friendly staff
Stayed 4 nights in Apr 2024
Response from Receptionist　Takada on May 4, 2024
Thank you very much for staying at APA Hotel & Resort Nishi-Shinjuku 5-chome Station Tower.Thank you again for taking the time to write a review of our hotel.We are very honored to receive your compliments about your stay at our hotel.We hope that you will visit our hotel again when you come back to the area.We look forward to welcoming you back to our hotel.

6/10 Okay

Diem

Traveled with partner
Liked: Amenities, property conditions & facilities
Good buffet breakfast!
Stayed 2 nights in Apr 2024
Response from Receptionist　Takada on May 4, 2024
Thank you very much for staying at APA Hotel & Resort Nishi-Shinjuku 5-chome Station Tower. Thank you again for taking the time to write a review of our hotel.We are very honored to receive your compliments about our breakfast.We hope that you will visit our hotel again when you come back to the area.We look forward to welcoming you back to our hotel.

8/10 Good

Deep

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, has all amenities, yes room is small but they already mention this is a business hotel so it’s meant for solo or couple travellers who are ok with small room. We don’t care as we just go there to sleep but if you have kids then don’t choose this place due to room size. Everything else was perfect. Train station is across so super convenient.
Stayed 4 nights in Apr 2024
Response from Reception Maekawa on Apr 29, 2024
Thank you for staying with us here APA HOTEL〈Nishisinjuku-Gochoume eki Tower〉and your kind review.This hotel room is business style, so the room is not too big but the room has excellent convenience.This hotel is very close to station, and you can go to downtown easy like Shinjuku, Shibuya, Roppongi, Ueno.And we have a SPA, and it is you can use free. In addition, about 200 movie and drama titles are available for free.We look forward to welcoming you back soon.

10/10 Excellent

Natalie

Liked: Cleanliness
Stayed 2 nights in Apr 2024
Response from Clerk Akahoshi on Apr 30, 2024
Thank you very much for staying with us. We are very pleased to hear that you were satisfied with your stay.We hope you will visit us again when you come back to the area. We look forward to welcoming you back to our hotel.

6/10 Okay

Alan

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice area and transportation
Stayed 1 night in Apr 2024
Response from Front OBI on Apr 28, 2024
Thank you for staying at APA Hotel & Resort Nishi-Shinjuku 5-chome Station Tower. Thank you very much for taking the time to write us.We are very happy to hear that you were satisfied with your stay at APA Hotel & Resort Nishi-Shinjuku 5-chome Station Tower.We will continue to make efforts to manage our facilities and improve our services to ensure your satisfaction in the future.We hope you will visit our hotel again when you are in the neighborhood.We look forward to welcoming you again.

10/10 Excellent

Szu Ling

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was small, but given that it’s Tokyo, we had already expected that. The housekeepers were friendly, but the front-desk officers could’ve been more helpful. When we arrived on the first day unsure of what the luggage drop-off procedure was, nobody came to help, and when we eventually approached someone for help, the interaction was a rather unfriendly one. That’s a small issue, however. The hotel is located in a very convenient area which made it very easy for us to get from place to place. It was also clean and comfortable, and value-for-money.
Stayed 7 nights in Apr 2024
Response from Receptionist　Amano on Apr 27, 2024
Thank you very much for staying at APA Hotel & Resort Nishi-Shinjuku Gochome Station Tower.However, we apologize for the inconvenience caused by the reception staff's response. We will share this information with our staff and work to prevent it from happening again.looking forward to seeing you coming again.

8/10 Good

Maria

Stayed 4 nights in Apr 2024
Response from Reception Maekawa on May 16, 2024
Thank you for staying with us here APA HOTEL〈Nishisinjuku-Gochoume eki Tower〉and your kind review.We look forward to welcoming you back soon.

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities
👍
Stayed 2 nights in Apr 2024
Response from Front　OBI on Apr 26, 2024
Thank you very much for staying at APA Hotel & Resort Nishi-Shinjuku 5-chome Station Tower.We are very happy to hear that you were satisfied with your stay.All of us at APA Hotel & Resort will continue to strive for your satisfaction in the future.We look forward to welcoming you again.

10/10 Excellent

Mark, Monroe Twp

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was great. Location was very convenient to shopping and public transportation
Stayed 8 nights in Apr 2024
Response from Reception Maekawa on Apr 25, 2024
Thank you for staying with us here APA HOTEL〈Nishisinjuku-Gochoume eki Tower〉and your kind review.This hotel is very close to station, and you can go to downtown easy like Shinjuku, Shibuya, Roppongi, Ueno.And we have a SPA, and it is you can use free. In addition, about 200 movie and drama titles are available for free.We look forward to welcoming you back soon.

10/10 Excellent

Ranjeshni, Sydney

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed for 11 days. Room was good size for me. Iam a solo traveller. Very convenient, clean, tidy. Very safe and very close to the train station.
Stayed 10 nights in Apr 2024
Response from Reception Amano on Apr 24, 2024
Thank you very much for staying at APA Hotel & Resort Nishi-Shinjuku Gochome Station Tower. Our entire staff is very happy to hear that you were satisfied with your stay at our hotel. If you are in the area again, please use our hotel. We look forward to seeing you again.

10/10 Excellent

Edwin

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nothing bad that I could say about this hotel. Perfect for all leisure and business travellers. Will recommend this location.
Stayed 3 nights in Apr 2024
Response from Reception Maekawa on Apr 23, 2024
Thank you for staying with us here APA HOTEL〈Nishisinjuku-Gochoume eki Tower〉and your kind review.This hotel is very close to station, and you can go to downtown easy like Shinjuku, Shibuya, Roppongi, Ueno.And we have a SPA, and it is you can use free. In addition, about 200 movie and drama titles are available for free.We look forward to welcoming you back soon.

6/10 Okay

Clyte

Disliked: Cleanliness
Stayed 4 nights in Apr 2024
Response from Reception Amano on Apr 24, 2024
Thank you very much for staying at APA Hotel & Resort Nishi-Shinjuku Gochome Station Tower. Our entire staff is very happy to hear that you were satisfied with your stay at our hotel. If you are in the area again, please use our hotel. We look forward to seeing you again.

10/10 Excellent

Lierh

Traveled with family
Liked: Amenities
1. Location: Very easy to commute to HND airport. If you want to buy some snack in 24 hours convenience store, there are two right cross street. If you are visiting Ginza, shinjuku, roppongi or azabudai. You can use toei one day pass to travel, it saves you money. If you like dinning place, only suki ya or matsuya available. Better get some food in shinjuku if you like dinning in the restaurant. 2. Facility: I love the public bath at 2nd floor. And the water pressure is very good. (There is a swimming pool, we didn’t have chance to use it) 3. Service : The staffs are very helpful and friendly. It was raining one day in this trip. They offer me an umbrella to use when I travel in the city.
Stayed 8 nights in Apr 2024
Response from Reception　Kondo on Apr 23, 2024
Thank you for staying at APA Hotel & Resort Nishi Shinjuku 5-chome Station Tower. Thank you very much for taking the time to write us. We are very happy to hear that you were satisfied with your stay with us.We will continue to make efforts to improve our service and management of facilities and equipment to ensure your satisfaction in the future.We look forward to welcoming you again.

6/10 Okay

Jiguang

Liked: Cleanliness
Stayed 7 nights in Apr 2024
Response from Reception Makino on Apr 22, 2024
Thank you very much for staying at APA Hotel & Resort Nishi-Shinjuku 5-chome Station Tower. Please feel free to contact us if you have any questions. Thank you for taking the time to write us. We look forward to serving you again.

10/10 Excellent

Katy Elizabeth

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great views from our room. Hotel easy to find and near to subway station. Great!
Response from Front OBI on Apr 21, 2024
Thank you very much for staying at APA Hotel & Resort Nishi Shinjuku 5-chome Station Tower.We are very happy to hear that you were satisfied with your stay.All of us at APA Hotel & Resort will continue to make every effort to ensure your satisfaction in the future.We look forward to welcoming you again.

4/10 Poor

Rodolfo

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
This hotel resembled a subpar Vegas establishment but with uncomfortably small rooms that lacked ventilation. Unlike many other hotels, there was no flexibility in check-in or check-out times. We did not receive any housekeeping services during our stay. Additionally, the staff seemed unprepared to assist foreign guests, struggling to understand and meet basic requests. The check-in process felt impersonal, relying on a confusing automated system for assistance.
Stayed 3 nights in Apr 2024
Response from Yokomichi on Apr 20, 2024
Thank you for staying at APA Hotel & Resort Nishi Shinjuku 5-chome Station Tower. We look forward to welcoming you again.

6/10 Okay

Pauline

Liked: Cleanliness
Disliked: Staff & service
Stayed 2 nights in Apr 2024
Response from Reception Maekawa on Apr 20, 2024
Thank you for staying with us here APA HOTEL〈Nishisinjuku-Gochoume eki Tower〉We look forward to welcoming you back soon.

10/10 Excellent

Myrna, west covina

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was a bit small but did its job. Water pressure was great. 5 for cleanliness. The bar downstairs was very convenient as well. Breakfast buffet was good.
Stayed 3 nights in Mar 2024
Response from Receptionist　Takada on Apr 15, 2024
Thank you very much for staying at APA Hotel & Resort Nishi-Shinjuku 5-chome Station Tower.Thank you again for taking the time to write us.We are very pleased to receive your high evaluation of your stay at our hotel.We will continue to make every effort to be the hotel of choice for our guests.We hope that you will have another opportunity to stay with us.We look forward to welcoming you again.

8/10 Good

Hitoshi

Liked: Cleanliness, property conditions & facilities
Clean and convinient. A bit small.
Stayed 6 nights in Apr 2024
Response from Front Desk Makino on Apr 14, 2024
Thank you for staying at APA Hotel & Resort Nishi Shinjuku 5-chome Station Tower.Thank you for taking the time to write us.We will work to improve the situation.We look forward to welcoming you again.

4/10 Poor

muna

Disliked: Cleanliness, property conditions & facilities
Room very small, bathroom like airplane bath, very tiny, breakfast food not that good
Stayed 4 nights in Apr 2024
Response from Front Desk Makino on Apr 14, 2024
Thank you for staying at APA Hotel & Resort Nishi Shinjuku 5-chome Station Tower.Thank you for taking the time to write us.We will work to improve the situation.We look forward to welcoming you again.

6/10 Okay

Oanh Hoang

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Amenities
pro: good and convenient location con: the room is super small
Stayed 4 nights in Mar 2024
Response from フロント　牧野 on Apr 14, 2024
Thank you for staying at APA Hotel & Resort Nishi Shinjuku 5-chome Station Tower.Thank you for taking the time to write us.We look forward to welcoming you again.

10/10 Excellent

Nephi

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love it
Stayed 1 night in Mar 2024
Response from Reception　Amano on Apr 13, 2024
Thank you very much for staying at APA Hotel & Resort Nishishinjuku Gochome Station Tower. Our entire staff is very happy to hear that you were satisfied with your stay at our hotel. If you are in the area again, please use our hotel. We look forward to your visit.

10/10 Excellent

Larsyn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Apr 2024
Response from Front OBI on Apr 28, 2024
Thank you for staying at APA Hotel & Resort Nishi-Shinjuku 5-chome Station Tower. Thank you very much for taking the time to write us.We are very happy to hear that you were satisfied with your stay at APA Hotel & Resort Nishi-Shinjuku 5-chome Station Tower.We will continue to make efforts to manage our facilities and improve our services to ensure your satisfaction in the future.We hope you will visit our hotel again when you are in the neighborhood.We look forward to welcoming you again.

4/10 Poor

Soudeh

Traveled with family and small children, Traveled with family
Housekeeper doesn’t clean the room everyday reception told me breakfast is until 10 but they closed 9:30
Stayed 5 nights in Apr 2024
Response from Reception　Amano on Apr 13, 2024
Thank you very much for staying at APA Hotel & Resort Nishishinjuku Gochome Station Tower. Thank you again for taking the time to post your review.Regarding the cleaning of your room, we are forced to clean your room once every 3 days, but on other days we will only clean your room if you wish. If you wish to have your room cleaned, please attach the cleaning request tag attached to the inside of the door to the outside of the door.Regarding breakfast, we are open until 10am, but last order is 9:30am. I hope you understand.We look forward to seeing you again.

10/10 Excellent

Mark, Monroe Twp

Liked: Cleanliness, staff & service, amenities
Spa
Stayed 5 nights in Apr 2024
Response from Reception Takada on Apr 12, 2024
Thank you very much for staying at APA Hotel & Resort Nishi-Shinjuku 5-chome Station Tower.Thank you again for taking the time to write us.We are very happy to hear that you were satisfied with your stay at our hotel.We will continue to make every effort to be the hotel of choice for our guests.We look forward to welcoming you again.

8/10 Good

Carlo

Traveled with partner
Liked: Staff & service, property conditions & facilities
Needs mirroring of devices in television.
Stayed 4 nights in Apr 2024
Response from Reception Amano on Apr 11, 2024
Thank you very much for staying at APA Hotel & Resort Nishi-Shinjuku Gochome Station Tower. Our entire staff is very happy to hear that you were satisfied with your stay at our hotel. Some smartphones are not compatible with our TVs, but they do have a mirroring function. Please use them as well. looking forward to seeing you coming again.

10/10 Excellent

Iman

Traveled with family
Room was too tiny
Stayed 2 nights in Apr 2024
Response from Front　OBI on Apr 11, 2024
Thank you for staying at APA Hotel & Resort Nishi-Shinjuku 5-chome Station Tower.We are very happy to hear that you were satisfied with your stay.All of us at APA Hotel & Resort will continue to strive for your satisfaction in the future.We look forward to welcoming you again.

4/10 Poor

Joey

Traveled with partner, Traveled with family
Liked: Property conditions & facilities
Disliked: Cleanliness, staff & service
When we got into our room we were shocked at how small it was, which wasn’t a problem. We found hair on our bed sheets and in the bathroom, from a previous guest or cleaner not sure. What was super frustrating was having one person at the front desk tell us we could ship our luggage to our next hotel the same day as long as we dropped it off before 9am, unfortunately the next day when we checked out at 7:45am we went to drop our luggage off, a different worker refused to help us and told us there was nothing he could do and told us it was our problem. It was frustrating because we knew it could be shipped as the person who we asked the day before pulled out a whole binder with information and times that it would get to our next destination. It almost seemed like he didn’t wanna help us because the lobby was getting busy.
Stayed 2 nights in Apr 2024
Response from Receptionist　Takada on Apr 10, 2024
Thank you for staying with us here APA HOTEL〈Nishisinjuku-Gochoume eki Tower〉and your review.We are sorry that we let you down and did not meet your expectations.When packages are sent out in the morning, the earliest they can arrive is the following day.Basically, parcels cannot be delivered on the same day.We will try to improve the level of service to satisfy our customers.We certainly hope we will have the opportunity to serve you again.

6/10 Okay

ikumi, mequon

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Front　OBI on Apr 11, 2024
Thank you for staying at APA Hotel & Resort Nishi-Shinjuku 5-chome Station Tower.We are very happy to hear that you were satisfied with your stay.All of us at APA Hotel & Resort will continue to strive for your satisfaction in the future.We look forward to welcoming you again.

10/10 Excellent

Raven

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was the perfect hotel to stay at. The breakfast buffet was delicious. Staff were very kind and helpful. The room was cozy but had everything I needed for a pleasant stay. It was super quiet at night and the bed was very comfortable. I recommend this hotel to all travellers.
Stayed 7 nights in Mar 2024
Response from Front　OBI on Apr 10, 2024
Thank you very much for staying at APA Hotel & Resort Nishi Shinjuku 5-chome Station Tower.We are delighted to hear that you were satisfied with your stay.All of our staff will continue to work hard to ensure your satisfaction in the future.We look forward to welcoming you again.

8/10 Good

Thomas

Liked: Staff & service, property conditions & facilities
Room is quite small. This is the only drawback.
Stayed 4 nights in Apr 2024
Response from Yokomichi on Apr 6, 2024
Thank you very much for staying at APA Hotel & Resort Nishi Shinjuku 5-chome Station Tower.We look forward to welcoming you again.

10/10 Excellent

Piotr

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good service.Thank you very much
Stayed 1 night in Apr 2024
Response from Front OBI on Apr 5, 2024
Thank you very much for staying at APA Hotel & Resort Nishi Shinjuku 5-chome Station Tower.We are very happy to hear that you were satisfied with your stay.All of our staff will continue to work hard to ensure your satisfaction.We look forward to welcoming you again.

10/10 Excellent

Selena

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall great hotel, although above a train line, the oedo line isn’t the most convenient. Ended up with lots if taxis and bus transportation
Stayed 4 nights in Mar 2024
Response from Reception Maekawa on Apr 3, 2024
Thank you for staying with us here APA HOTEL〈Nishisinjuku-Gochoume eki Tower〉and your kind review.This hotel is very close to station, and you can go to downtown easy like Shinjuku, Shibuya, Roppongi, Ueno.And we have a SPA, and it is you can use free. In addition, about 200 movie and drama titles are available for free.We look forward to welcoming you back soon.

10/10 Excellent

Erika

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location
Stayed 1 night in Mar 2024
Response from Reception Maekawa on Apr 3, 2024
Thank you for staying with us here APA HOTEL〈Nishisinjuku-Gochoume eki Tower〉and your kind review.We look forward to welcoming you back soon.

6/10 Okay

Kenji

Business traveler
Disliked: Staff & service, amenities, property conditions & facilities
The hotel is not close to the Shinjuku station. The staff members are not so courteous.
Stayed 1 night in Mar 2024
Response from Reception Saito on Apr 2, 2024
Thank you very much for staying at APA Hotel & Resort Nishi-Shinjuku 5-chome Tower.It is true that our hotel is only 2 stops away from Shinjuku Station by train, so accessibility may be a little difficult. However, you can spend your stay in a quiet and relaxing environment.Thank you very much for your valuable feedback about our staff. We will make sure that all our staff members are aware of this and will strive to provide courteous and attentive service to our guests.We look forward to serving you again.

10/10 Excellent

Kevin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is wonderful, they have a spa and self-service laundry. An underground station is literally right across the street and it’s only two stops into the center of Shinjuku. It’s a quiet area, which is nice. And the staff is excellent. They go out of their way to serve your every desire. Everything was spotless, super clean.
Stayed 3 nights in Mar 2024
Response from Reception　Kondo on Apr 2, 2024
Thank you for staying at APA Hotel & Resort Nishi-Shinjuku 5-chome Tower. Thank you very much for taking the time to write us.We are very happy to hear that you were satisfied with your stay with us.Please use this hotel again when you come back to the neighborhood. We look forward to welcoming you again.