Find hotels near The Westchester Mall, White Plains from ￥15,076

"After a good few years, I decided to return to the Opus Hotel. Unfortunately, the disappointment was—and remains—even greater than before. This is certainly not a 5-star hotel. There is no on-site restaurant or bar (though there are two restaurants located within the building). The breakfast service—staffed by only a single waiter taking orders at tables set with tablecloths that had clearly already served several other guests before you—does not make for a very good start to the day. As for the room, there is no minibar, and the bed linens are worn and torn. You have to specifically ask for a bathrobe and slippers. In the bathroom, I found a clogged toilet bowl and a used bar of soap left behind. In the spa, time seems to have stood still; you get ushered out of the pool area even before closing time. The staff—tired and overworked (really?)—seem to be asking, "What do you want from us?!" For over $400 for a single night mid-week, I have every right to expect certain standards to be upheld—especially given that this hotel claims to be a 5-star establishment!"

"Very pleasant place to stay"

"Ctfcyy"

"Breakfast was mediocre . Not a variety of selections. The cabinets on the doors were loose . The shower rod was leaking and faulty. The sofa in the living room smelled like urine and the plates looked unwashed. "

"Brand new space. Our room was so clean!! Smelled clean. The location is perfect and walkable to restaurants, bars, grocery store. The game room was so much fun. Our host was the absolute best. Excellent communication from start to finish. Excited to return."

"Stayed for 5 nights. The air filter was absolutely polluted with dust, it looked like it hasn’t been changed in a year. Our son got an allergic reaction to the dust and had to take him to the ER during our stay. One of the beds did not have a comforter which we reported upon arrival. We were told for 3 straight days that it would be delivered and was not. It was finally delivered as we were checking out. I am a work traveler and have seen it all but the service and cleanliness were way below acceptable standards. Would not recommend. "

"Just excellent in every way"

"The amenities were good, the apt was clean and cheerful, the response time from the host was very fast."

"did not respond from the morning day of check-in. Responded to me all the way up until the day I was supposed to stay in the house do not book with these people they are scamming"