「After a harrowing day of air travel, it was refreshing to be greeted by such a cheerful, helpful attendant who could not have been more gracious. My room had everything I needed except scissors and tape to wrap a wedding gift and he took care of that too! I would stay at the Laguna Inn again. Jim」
「There was a glitch with our room but Samantha at the front desk was super helpful. She took care of the issue and gave superb customer service.
The property is very nice and it has a nostalgic feel of an earlier time in California. We will definitely come back.」
「Just a night stay for business trip. But I really enjoyed my stay here. Hotel staff are very kind and friendly that made me feel very warm and comfortable. 」
「The facilities and staff are good.
I didn't know that pets were allowed, and there were many people with dogs.
People with allergies, etc., may want to consider staying at the hotel.
The disposer was broken from the beginning. It was leaking badly, although they fixed it when I told them.
The toilets are prone to clogging, so be careful.」
「Very nice heated pool area . Nicely shaded grounds with canyon setting . Easy walk on the path way down to alesio beach where you can get chairs and umbrellas at lost pier cafe showing your room key . Pricey restaurants on hotel site but the food was very good . 」
「Food was okay at restaurant. Yogurt with granola didn't have much flavor. The waffle was spongy and the breakfast burrito was a little bland. The bed was comfortable. The hotel would check in with me via text. I thought that was really good customer service. I can ask questions via text. Friendly staff. I would stay here again.」
「Our stay was great. Room was clean and loved the rainfall shower head. The fold out bed was not comfortable at all. We have a fold out couch at home and the mattress is more substantial. That was the only thing that could have been better. 」
「I liked that the room was clean and very spacious, in addition to having a small kitchen. What I didn't like was that you have to pay $20 per night for parking!!」
「The Wi-Fi connection was useful but a bit slow, making it difficult to participate in web meetings during my stay. The staff was very helpful, kind, and friendly. The breakfast was good.」
"The facilities and staff are good.
I didn't know that pets were allowed, and there were many people with dogs.
People with allergies, etc., may want to consider staying at the hotel.
The disposer was broken from the beginning. It was leaking badly, although they fixed it when I told them.
The toilets are prone to clogging, so be careful."
