Tesejerague Vacations from ￥565,456

Friendly staff, rooms clean BUT the pool area lets it down. Not enough sunbeds, broken steps.

Rooms are somewhat outdated, there may be a carpet stain here or there. The Staff is Super friendly, cheerful, practically everybody. And the food is absolutely 5 Star fantastic!

To start off we had a fantastic holiday here, we enjoyed the location, access to the beach, closely located to Ferry Port and many more convenient aspects of this resort. The Front Desk/Reception Staff were incredible, no questions unanswered and no service requests denied. Judy specifically helped us with everything from towel cards, to luggage storage, directions, recommendations and room service! If you need anything in this resort front desk can help. The property and garden were kept beautiful and support staff kept dining areas clean, clear and pristine. The entertainment options at night we great and the drinks were great. The pool was lovely and plenty of lounges for everyone. However, unfortunately there were a few details that took away from our experience such as Snack Bar area had pungent unpleasant smell consistently, one of the 3 elevator was non-operational, and a 2nd of the 3 did not stop in our floor (but we got our steps in). Also sadly the Wifi did not reach out room and so there were no casting or streaming options on TVs. It was also unfortunate to learn on arrival that there we no opening for the specialist restaurants while we were there and I was also disappointed to learn ALL restaurants/snack are buffet/Self-Service. No where in resort can you order from a table or sun lounger. Overall we really enjoyed our trip, we had immaculate beach and pool days, we enjoyed a lot of the food and drinks and are so appreciative to all of the amazing staff!!!

Not bad, rooms could be much cleaner. Dirty cups in the dining area on clean tables - kind of like when you overfill the dishwasher. But other then that it was fine.

We have been here many times over the years. This was the first time since it reopened as Paradisus after refurbishment. We decided to try the Reserve level. It was much more expensive and did not offer very much extra in terms of facilities or dining options. The Reserve Pool area is enclosed by a concrete wall like a stockade or prison. It is still the windiest pool and we spent more time around the lagoon pool on the sheltered & sunnier side of the hotel. Reserve also offered breakfast in a separate dining area with table service. This area also served as a bar & lounge for Reserve during the day. Again we didn’t spend any time in there. The hotel was NOT full and a lot of staff were wandering around asking if everything was alright but they didn’t really want to hear anything but yes. The huge sandy beach is the attraction of this hotel for us and it is likely we will return, but not to the Reserve Level.