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"the reception staff are very friendly and attentive"

"The room is clean and staff are very friendly and helpful"

"Great place. I highly recommend "

"One of the most unique properties we have ever stayed at. The room is a combination of old and new done exceedingly well. The property manager is outstanding. "

"This hotel was easily one of the best hotels we stayed in Japan. The hotel rooms have a proper ryokan feel and the hotel staff are the nicest people I have came across in Japan. We didn’t even ask them for a shuttle pick up from our bus stop but a car with a driver was already there They provide free shuttle to and fro Sukurai station which I wish I knew from before. Oh and the views from the rooms are just exquisite. I would recommend this hotel to anyone in a heartbeat. My only regret is that...

"Such a beautiful place to stay! The Kaiseki experience and the traditional Japanese setting, we loved it! Staff is very friendly and even helped us to celebrate our daughter’s birthday. Not to mention the amazing views while you are soaking in onsen. "

"The staff is very friendly!"

"朝ごはんが炊き立てのご飯で美味しく頂きました。"

"The nearest dining place is 30mins drive and there's nothing to eat in the hotel tho there's a restaurant in the hotel but it's not open. We have to clear our own trash. Staff do not speak english.bed is hard and pillow to thin and soft."

"Dinner can be provided. We had pizza and pasta and both were excellent. Host is very nice and gave us a nice introduction. Highly recommend this property. "

"Good hotel and good staff"

"No nearby restaurants, breakfast limited, no cleaning or exchange of linens. "