This rental was for from 06/27-07/01 and it has been the worst experience I have ever had with your company.
Upon arrival, I was unable to gain access to the property. I immediately contacted the VRBO team, but it took several hours before they could reach the property owner. This significant delay left me stranded and without accommodation for an extended period, causing great inconvenience and stress. To make matters worse, when the VRBO team finally responded, they suggested that I find alternative accommodation and indicated that I might be refunded. This response was far from satisfactory, considering the circumstances.
Eventually, when the owner did contact me, it was regarding issues with the air conditioning system, which I had not reported. This implies that the owner was already aware of these problems before my arrival and yet did nothing to rectify them in advance. It took nearly the entire day to resolve these issues, further cutting into my already limited vacation time.
The culmination of these issues took up two full days of my four-day trip, significantly diminishing the enjoyment and relaxation I had anticipated. To add to the disappointment, the property was infested with ants, a problem that should have been addressed before my arrival. This experience has left me extremely frustrated and dissatisfied.