Talofofo Vacations from ￥114,168

I work in another hotel so my expectations for the place weren’t high especially after a typhoon. So I’m not suprised that certain things in the hotel is out of order. What I did expect is a certain amount clear communication between guest and staff. Keep in mind I called a day ahead of time before making the booking asking about the laundry/gym/pool and was told that it was ALL working. (Which in fact wasn’t. Laundry-All the dryers were out of order. Pool-Out of order. Gym-Not all equipment was working.) so that was a bit disappointing given that I was told that is was working which in fact wasn’t. Aside from that my family and I did love the room, the floor by floor parking, the kids playroom, and the fact that the place was near boonies. So that gave the kids entertainment enough.

Cons: We didn't like the FAR walking because our key cards couldn't work at the side gate (we had to walk from Oceana B through a labyrinth including through various floors, to get to the lobby, then outside back towards Oceana B to get to the parking garage--my feet still ache 3 days later). There are no luggage trolleys nor anyone to help with luggage (at least, I didn't see any for the duration of our stay). The "double" beds are super tiny, making sleep and comfort very difficult (a double room can fit 2-3 people, not more). Our necks ached everyday from the uncomfortable, cheap pillows. Pros: Waterpark was great and almost worth all of the above cons. Centrally located, including near Kmart and various eateries. Free parking was nice (although I'd gladly pay for valet to avoid all that walking!). Staff are attentive when you need something (our shower adjuster was broken and they sent maintenance and had it fixed within 2 hours).

No issues to complain

Nice rooms, good service, tons of activities and good food. Only improvement needed is in maintenance

It is an older property, and it shows. But it was a decent price and centrally located. The beds were ok, the bathroom was good. The cafe in the lobby seemed to never be open. The restaurant downstairs was open but i didnt eat there. The bar seemed nice but was empty. The pool is really nice. The garage elevator is far from the lobby and is kind of creepy. The TV doesnt have many channels. The hallway from that elevator to the pool area smells like a liter box. Lastly, they should really add lights to the area going to the beach like other resorts have. It felt unsafe.