3/5 Okay
Verified traveler
Traveled with group, Traveled with family
14 Feb 2021
Liked: Staff & service
Disliked: Property conditions & facilities
This was my first time staying at Lotte... and I should’ve stayed somewhere else. It was not worth the amount of money I spent for one night alone. I expected Lotte to be a better stay than the many hotels I’ve been to on Guam. I actually canceled my stay with Sheraton and switched to Lotte last minute, which I absolutely regret doing.
I strongly suggest Westin or Sheraton if you want your expectations met. I’ve stayed at Sheraton before for less than the price of this room and they did not have the issues Lotte had.
The infrastructure of the bathroom needs to be redone; the sink spattered water all over me when I turned the water on, so I had to change my outfit. The shower head had lime scale deposits, so I opted for the bathtub. The bathroom doesn’t have a door, it has a closet-like partition and does not lock. I went looking around for an ice machine and one of the front desk people led me the wrong way, so I had to ask someone else. The lamps and tables had dust on them. The thermostat in the room kept resetting itself, so the room stayed warmer than I needed it to be.
I’ve definitely stayed in worse places, but at least the price for those places were justified. The most satisfying points of my stay had to be the view, the comfy bed, and the kind hotel staff.
However, I will never stay at Lotte again. I usually do not post bad reviews, but I think sharing my experience will keep others from making the same mistake.
Expensive does not mean better quality!!!
Stayed 1 night in Feb 2021
