Check COVID-19 restrictions.

SORANO Hotel

Photo gallery for SORANO Hotel

Primary image
Indoor pool, outdoor pool
Indoor pool, outdoor pool
Indoor pool, outdoor pool
55-inch TV with digital channels, streaming services

Overview of SORANO Hotel

SORANO Hotel

3.5 star property

4.5/5 Wonderful

Guests rated this property 4.8/5 for cleanliness.

Popular amenities

  • Pool
  • Free WiFi
  • Pet friendly
  • Air conditioning
  • Spa
  • Restaurant
Map
190-0014, Tokyo, Tachikawa, W1 3-1 Midorimachi

Explore the area

  • Popular LocationShowa Memorial Park3 min walk
  • Popular LocationShinnyo-en Head Temple16 min walk
  • Popular LocationLaLaPort Tachikawa Tachihi18 min walk
  • AirportTokyo (HND-Haneda)80 min drive

Choose dates to view prices

About this area

Tachikawa

Located in Tachikawa, SORANO Hotel is in the entertainment district and near the boardwalk. The area's natural beauty can be seen at Showa Kinen Park and Mount Takao, while Tama Zoo and Sanrio Puroland are popular area attractions. Looking to enjoy an event or a game? See what's going on at MetLife Dome or Tokyo Racecourse. Take an opportunity to explore the area for outdoor excitement like mountain climbing and other activities like outlet shopping.

What's nearby

  • Showa Memorial Park - 3 min walk
  • Green Springs Shopping Mall - 4 min walk
  • Shinnyo-en Head Temple - 16 min walk
  • LaLaPort Tachikawa Tachihi - 18 min walk
  • Hitotsubashi University - 15 min drive

Getting around

  • Tachikawa-Kita Station - 6 min walk
  • Tachikawa Station - 8 min walk
  • Haneda Airport (HND) - 80 min drive

About this property

SORANO Hotel

3.5-star hotel near Showa Kinen Park
This smoke-free hotel features an indoor pool, an outdoor pool, and a restaurant. WiFi in public areas is free. Additionally, a fitness center, a bar/lounge, and a poolside bar are onsite. Housekeeping is available on request.
SORANO Hotel offers 81 accommodations with safes and complimentary bottled water. Rooms open to lanais. Beds feature down comforters. Digital television is provided.

Bathrooms include separate bathtubs and showers with rainfall showerheads, slippers, bidets, and complimentary toiletries. Guests can surf the web using the complimentary wireless Internet access. Additionally, rooms include hair dryers and blackout drapes/curtains. Housekeeping is offered on request and irons/ironing boards can be requested.

An indoor pool and an outdoor pool are on site. Other recreational amenities include a steam room and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can pamper themselves by indulging in the onsite spa services.

Awards and affiliations

This property is affiliated with the International Gay & Lesbian Travel Association (IGLTA) and welcomes lesbian, gay, bisexual, transgender, queer, intersex, and asexual (LGBTQ) guests.

Languages spoken

English, Japanese

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected

Social distancing

Protective shields in place at main contact areas

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Hand sanitizer provided
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Self parking on site (JPY 2200 per night)
  • Limited onsite parking
  • Height restrictions apply for onsite parking
  • Onsite parking includes off-street options

Food and drink

  • Cooked-to-order breakfast available for a fee daily 7:00 AM–10:00 AM: JPY 3080-3080 for adults and JPY 1980-3080 for children
  • 1 restaurant and 1 coffee shop/cafe
  • 1 poolside bar and 1 bar

Things to do

  • Art gallery
  • Fitness center
  • Indoor pool
  • Outdoor pool
  • Pilates classes
  • Spa services
  • Steam room
  • Yoga classes

Family friendly

  • Free cribs/infant beds
  • Indoor pool
  • Outdoor pool

Conveniences

  • Elevator
  • Free newspapers in lobby

Guest services

  • Concierge services
  • Dry cleaning service
  • Housekeeping (on request)
  • Luggage storage
  • Multilingual staff

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathtub
  • Braille signage
  • In-room accessibility (select rooms)
  • Visual alarms in hallways
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchairs available on site

More

  • Communal living room
  • Smoke-free property

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets
  • Blackout drapes/curtains
  • Down comforter
  • Free cribs/infant beds
  • Heating (climate-controlled)

Bathroom

  • Bidet
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Separate bathtub and shower
  • Shampoo
  • Soap
  • Toilet paper
  • Towels

Entertainment

  • 55-inch TV
  • Digital channels
  • Streaming services

Food and drink

  • Free bottled water

Outdoor space

  • Lanai

More

  • Iron/ironing board (on request)
  • Phone
  • Safe
  • Slippers

Similar properties

See similar properties

Policies

Check-in

Check-in from 3:00 PM - 2:00 AM
Early check-in subject to availability
Early check-in is available for a fee (amount varies)
Late check-in subject to availability
Minimum check-in age - 20

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

The front desk is open Thursday - Wednesday (3:00 PM - noon)
Front desk staff will greet guests on arrival
If you are planning to arrive after 2:00 AM please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk

Pets

Pets stay free
Service animals are welcome, and are exempt from fees
Welcoming dogs only
2 per room
Specific rooms only, restrictions apply; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Free cribs (infant beds)

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property:

  • The city tax ranges from JPY 100-200 per person, per night based on the nightly room rate. The tax does not apply to nightly rates under JPY 10,000. Please note that further exemptions may apply. For more details, please contact the office using the information on the reservation confirmation received after booking.

We have included all charges provided to us by the property.

Optional extras

The following fees and deposits are charged by the property at time of service, check-in, or check-out.

  • Breakfast fee: between JPY 3080 and JPY 3080 for adults, JPY 1980 and JPY 3080 for children (approximately)
  • Self parking fee: JPY 2200 per night
  • Early check-in is available for a fee (subject to availability, amount varies)
  • Late check-out is available for a fee (subject to availability, amount varies)
  • Pool fee: JPY 2200 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Safety features at this property include a smoke detector

We should mention

Pool access available from 7:00 AM to 10:00 PM
Reservations are required for spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
The Japanese Ministry of Health, Labour, and Welfare requires all international visitors to submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ); additionally, lodging proprietors are required to photocopy passports for all registering guests and keep the photocopy on file
The property allows pets in specific rooms only and has other pet restrictions; guests can arrange to bring pets by contacting the property directly, using the contact information on the booking confirmation
Parking height restrictions apply
This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly)

Property is also known as

Sorano Hotel Hotel
Sorano Hotel Tachikawa
Sorano Hotel Hotel Tachikawa

Frequently asked questions

Overall score and ratings

4.5

Wonderful

Rating 5 - Excellent. 67 out of 103 reviews
5 - Excellent 65%
Rating 4 - Good. 24 out of 103 reviews
4 - Good 23%
Rating 3 - Okay. 8 out of 103 reviews
3 - Okay 8%
Rating 2 - Poor. 2 out of 103 reviews
2 - Poor 2%
Rating 1 - Terrible. 2 out of 103 reviews
1 - Terrible 2%

4.8/5

Cleanliness

4.4/5

Staff & service

4.6/5

Amenities

4.5/5

Property conditions & facilities

4.6/5

Eco-friendliness

2/5 Poor

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Cool but not worth the price.
The room was really cool, loved the pool too, breakfast was not so good, just that in the end the service at reception, while we were checking out, was the worst ever. Tried to charge us a third time time after double-charging us already.
Stayed 1 night in Sep 2020

5/5 Excellent

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2020

5/5 Excellent

Traveled with family and small children, Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
お部屋も広く清潔で快適に過ごせました
Stayed 1 night in Jun 2022

5/5 Excellent

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
2歳を連れて行きました。子供用のスリッパ、歯ブラシ、ハンカチのセットを頂くことができました。 洗面台用に台もお借りしました。 夕食はインルームダイニングを利用。子供が小さいので、人の目を気にせず食事できるのはありがたかったです。 部屋が広く、のんびりホテルステイを楽しむことができて最高でした。 またぜひ宿泊したいです。
Stayed 1 night in Jun 2022

4/5 Good

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
レストランは繊細な味で大変美味しくサービスも良かった。ただワインの取り揃えが少なく価格も市場価格倍率が3倍以上で都内レストランに比べて割高なのが残念です。
Stayed 1 night in Jun 2022

3/5 Okay

Traveled with family and small children
Liked: Cleanliness
最新のホテルなのでお部屋が綺麗で広く、特別感があります。また、駅からのアクセスもよいです。スタッフの方も感じが良く好印象でした。IMA ROUNGEの無料ドリンクと朝食のパンの提供はとても嬉しかったです。 お部屋の照明はパズルのようです。説明書が無いのであれば案内時にもう少し説明いただいたほうが良いかと思います。また、部屋の広さに対してコンセントがあまり多くないです。 ここからはマイナスな評価にはなってしまうのですが… メインダイニングのDAICHI NO RESTAURANTを当日予約で利用しましたが、小規模の宴会が入っていたせいかキッチンが回っていない雰囲気で、我が家をはじめフロア全体のお客様が時間を持て余していました。 小さい子供連れでフルコースを注文したため、自己責任と言われればそれまでなのですが、周辺に沢山の気軽な飲食店がある中、ホスピタリティーに期待を込めてホテルのダイニングを選んだので、料理の提供スピードを早くしていただいたり、注文時にトータルの時間を確認して頂くなどの配慮が一切無かったのは残念でした。 また、コース後半にいくにつれ味が濃くなっていき、付け合わせなどが塩辛すぎて食べ切ることができませんでした。素材にこだわっているのであれば、それを引き出すような味付けで仕上げるべきだと感じます。 慌ただしい中、フロアのスタッフの方はこちらを気にかけてお詫びの言葉などかけてくださいましたが、キッチンと配膳スタッフの連携が取れていないことがゲストに伝わってしまっています。現時点で、サービス、味、値段のバランスを考えたら二度目はないなという気持ちです。 ですが、せっかく素晴らしいホテルですので、宿泊の際はぜひともメインダイニングを利用したく、これからの改善に期待いたします。
Stayed 1 night in Jun 2022

5/5 Excellent

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
部屋の広さと充実のサービスがとても良かった
Stayed 1 night in Jun 2022

1/5 Terrible

Stayed 1 night in Mar 2022

5/5 Excellent

Liked: Staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2021

3/5 Okay

Traveled with family
Disliked: Staff & service, amenities, property conditions & facilities
エコなホテルの感じはすごくうけました。 フロントスタッフのお客様のお迎えの仕方が 冷たく感じる。一流ホテルの接客をもっとみならうべき。 部屋は、対価に対して残念でした。 高価な対価を支払っているわけなので、あまりにも 装備品がなさすぎて、その都度フロント経由で持ってきてもらうとかになり、手間がかかる。 装備品をおかないのであれば、もう少し値段を下げるべき。あの値段ならもう泊まるか考えてしまう 歯ブラシも持参は、前もって伝えてくれるとよかった。 いちを、スイートと同じくらいの料金をはらっているのだから、歯ブラシぐらいは置いておいてくれてもよいとおもった。 あと、お風呂がせまい。 もう少し、改善した方が良い事がおおい。
Stayed 1 night in Dec 2021